Virtual assistant solutions honored for improving customer service technology


Boston, November 19, 2014 — Interactions Corporation, the leading provider of advanced conversational virtual assistant solutions for customer care, today announced that TMC, a global, integrated media company, has chosen Interactions’ conversational solutions as a 2014 CUSTOMER Contact Center Technology Award winner.

“Our mission is to turn frustrating experiences into productive conversations, and we’re thrilled to be recognized for our impact within the contact center industry. For the last 10 years, we’ve been focused on building solutions that allow people to communicate as naturally with technology as they do with other people,” said Mike Iacobucci, CEO of Interactions. “TMC’s recognition of our efforts is a huge honor.”

Interactions works closely with platinum brands such as Hyatt, Humana, and LifeLock to help them more effectively interact with their customers.  Virtual assistant solutions foster conversations that directly model a dialogue with a live agent to boost call containment and raise CSAT ratings. This dramatic improvement in customer experience and operational efficiencies leads to a quick and substantial ROI for Interactions Fortune 500 customers. Just prior to receiving this award, Interactions announced a major initiative to deliver the same accurate, conversational experience to connected homes, smart automobiles and wearable technology in what Interactions calls the “Interface of Things.” This new wave of speech, touch and text interfaces with unprecedented accuracy will be powered by Interactions’ pending acquisition of the AT&T Watson technology program.

“Interactions Corporation’s line of conversational solutions illustrates the power of a new generation of solutions to offer a better customer care experience for callers while fostering greater efficiency, productivity and job satisfaction for the CSRs,” said Dan Miller, senior analyst and founder of Opus Research.

Congratulations to Interactions for being granted a 2014 CUSTOMER Contact Center Technology Award. Interactions’ conversational solutions have been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”

The ninth-annual Contact Center Technology Awards, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

 About TMC:

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information.

TMC Contact:                                                                          

Rebecca Conyngham

Marketing Manager

203-852-6800, ext. 287