Interactions Intelligent Virtual Assistant highlighted for unique and proven conversational AI solution

FRANKLIN, MA – February 16, 2021 – Interactions, LLC, one of the largest standalone artificial intelligence companies in the world, today announced that it has been recognized by Opus Research as a leader in the 2021 Decision Makers’ Guide to Enterprise Intelligent Assistants.

The Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants report provides a comprehensive assessment of enterprise-grade Intelligent Assistant solution providers that leverage natural language processing, machine learning, AI, and analytics to power customer care, self-service, employee assistance, messaging, and device control. The report evaluated each firm against criteria including features and technologies, integration and ability to scale, market credibility, and vision for the future. Opus Research distinguished Interactions as a category leader, noting its patented and proven Adaptive Understanding™ technology as a competitive differentiator. 

“With the ongoing global pandemic, millions of home-bound individuals are learning new ways to carry out daily commerce. In response, Enterprise Intelligent Assistants have been pressed into service at an unprecedented rate, with Interactions emerging as a clear category leader,” said Dan Miller, lead analyst, Opus Research. “Interactions has separated itself as a leader with its solid engagement model and  patented use of Human Assisted Understanding technology that makes a measurable impact for its enterprise customers.”

Powered by a unique combination of AI and human understanding, Interactions Intelligent Virtual Assistants (IVAs) transform the customer experience at some of the most impactful enterprises in the world. With its patented and proven Adaptive Understanding™ technology, Interactions IVA engages customers in seamless, natural conversations at scale, all while maintaining consistency across channels—voice, web chat, SMS, and social media platforms. 

“As brands navigate the difficult challenge of fielding a growing number of customer inquiries while maintaining streamlined, efficient customer experiences, Intelligent Virtual Assistants have become essential,” said Jim Freeze, CMO of Interactions. “As we continue to extend what’s possible for AI-powered customer experiences at scale, we’re honored to be recognized as a Leader by Opus Research, and we’re committed to helping our customers accelerate their digital transformation initiatives.”

About Opus Research

Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that support digital transformation. Opus Research is focused on the merging of intelligent assistance, NLU, machine learning, conversational AI, conversational intelligence, intelligent authentication, service automation and digital commerce. For more information, visit