Interactions’ Jim Freeze And MAPFRE’s Lynsey Biernacki To Discuss Preserving Business Continuity In Crisis And The New Normal

FRANKLIN, Mass.—May 27, 2020—Interactions, LLC, the world’s largest stand-alone artificial intelligence company, today announced that Jim Freeze, Chief Marketing Officer at Interactions, will lead an Execs in the Know webinar alongside Lynsey Biernacki, Senior Manager, Service Providers & Insurance Operations at MAPFRE Insurance. The session, “Business Continuity in the Midst of a Crisis & Preparing for the New Normal,” takes place at 1:00 PM EST tomorrow, May 28; register here

“In an especially volatile economy, there’s heightened pressure on business leaders to prepare for an unknown future, making agile continuity planning particularly important. I am honored to collaborate with MAPFRE Insurance to lead a discussion on the topic,” said Jim Freeze, Chief Marketing Officer at Interactions. “No one has a crystal ball, but by sharing best practices and learnings from companies across industries, we can help executives calmly and efficiently navigate this crisis while maintaining exceptional customer experiences.”

Attendees will leave the session with: 

  • A foundation for an agile Business Continuity Plan beyond phase one
  • An understanding of how to turn existing digital initiatives of today into strategies for the new normal
  • Perspectives from a variety of industries on what the new normal will look like

Execs in the Know is a global community of customer experience (CX) professionals from various industry verticals all focused on excellence in customer service and experience. Their goal is to help CX leaders improve their business by crowdsourcing knowledge, exploring opportunities, expanding networks and inspiring fanatical customer experiences. To learn more about Execs in the Know, visit their website here.