NEW YORK, March 26, 2019– Interactions, LLC, the world’s largest stand-alone AI company and leading provider of Intelligent Virtual Assistants for enterprise brands, today announced its upcoming session at The WSJ Pro AI Executive Forum. Jim Freeze, Interactions’ Chief Marketing Officer, will present with Damon Kowolewski, Vice President Americas’ Customer Solutions Transformation at MetLife. The presentation, “Conversational AI Case Studies– Elevating Customer Experience While Materially Reducing Costs” will take place at 12:45 p.m. EST on Tuesday April, 2nd.
Kowolewski and Freeze will explore how conversational AI enables brands to deliver improved customer experience while also providing operational savings. Attendees will learn firsthand how conversational AI allows customers to communicate in their own words and ask questions about their coverage, all without the frustration of long wait times or dial-in menus.
The AI Executive Forum is The Wall Street Journal’s annual gathering of AI thought leaders and innovators, aimed at helping executives understand how AI is transforming the business landscape. Attendees will gain both a broad view of the potential for AI, and learn directly from business leaders about how they’ve integrated AI into strategic and operational business functions.
To learn more about the AI Executive Forum, visit https://www.ai.wsj.com/.