BOSTON, MA — September 19, 2013 / PRNewswire / — Interactions Corporation, the leading provider of conversational virtual assistant applications for customer care, was awarded Best of Show at Finovate Fall 2013. Interactions highlighted its innovative Virtual Banking application for mobile devices at the show which enables financial institutions to dramatically improve customer experience and cut operating costs by allowing customers to engage conversationally with automated systems over multiple channels, including voice, SMS, chat, and social – seamlessly replicating the live agent experience.
To view Interactions’ demo, please click here.
Interactions’ Virtual Banking application was selected “Best of Show” from among the 70 vendor presenters by the 1,000+ Finovate attendees . During a live, on-stage call, Interactions showcased the ability to perform complex banking transactions using smartphone capabilities to allow customers to completely self-serve.
“We are honored to receive a Best of Show award at our first Finovate conference,” said Phil Gray, EVP of Business Development at Interactions. “We really wanted to surprise the attendees with what’s now possible. Prior to our demo, most attendees did not realize that there was a better, completely new way to interact with customers. With a 95% recognition accuracy rate, Interactions is resetting the less desirable experience of legacy speech and text recognition systems and delivering an unparalleled automated customer experience.”
The Virtual Banking application is developed specifically for the financial services industry, encompassing many customer service representative tasks, such as complex fraud issues, detailed balance inquiries, and account maintenance. Enterprises interested in exploring a Virtual Banker solution may email Interactions at firstname.lastname@example.org.
Interactions builds and deploys custom, hosted applications for customer care that range across industries including Communications, Retail, Insurance, Healthcare, Travel, Utilities, and Finance for Fortune 500 brands such as Hyatt, Humana, and Lifelock.