Gonzalez to spearhead company growth amid rising demand for impactful AI-powered customer experiences

Franklin, Mass. — May 11, 2022 — Interactions, one of the world’s largest standalone artificial intelligence (AI) companies, today announced that Daren Gonzalez has joined the company as Chief Sales Officer (CSO). Gonzalez brings more than 15 years of sales, business development and leadership experience from companies like Avaya, Arise Virtual Solutions, Internap, Verizon and AT&T to the role.  

Gonzalez joins Interactions amidst a rapidly growing market for AI-powered contact center solutions. In his new role as CSO, he will spearhead Interactions’ go-to-market strategy and business growth, overseeing all aspects of sales, sales team development and the creation and scaling of new strategic partnerships. 

“Customers increasingly crave productive and effortless experiences from the companies they do business with.  Now more than ever, companies are turning to AI to serve as the digital front-door to their customers, and Interactions is leading that charge,” said Cathal McCarthy, President of Interactions. “Daren is a proven leader who brings a deep understanding of how technology can enhance customer experience; he will be instrumental in guiding Interactions through our next chapter of growth.”

Gonzalez brings a track record of business transformation and significant revenue growth across large, mid-size and private equity-backed companies to Interactions’ leadership team. Previously, he was Vice President of Enterprise Sales at Avaya, a leader in cloud communications and workstream collaboration solutions. There, he played a pivotal role in transforming the company into a cloud, subscription and software services market leader. Before that, he was Chief Revenue Officer at Arise Virtual Solutions, where he was responsible for all go-to-market functions—including global sales, marketing, channel partnerships and solution architecture. 

“The AI-powered customer experience industry is booming—and Interactions leadership was a significant draw for me,” said Gonzalez. “I’m excited to help lead the charge in my new role.”

Gonzalez holds a BA in political science from the University of California at Irvine. He also holds a JD from Loyola Law School, and has been a member of the California State Bar since 1999. ​He joins the Interactions team remotely from southern California. 

Interactions is hiring for remote positions across the US. For a full list of open roles, visit the careers page: https://careers.interactions.com/us/en