A former Accenture and IBM executive, Chawla brings over 25 years of leadership experience to Interactions
FRANKLIN, MA – May 5, 2021 – Interactions, LLC, one of the largest standalone artificial intelligence companies in the world, today announced that Sri Chawla has been named Executive Vice President of Sales. With over 25 years of consulting and sales experience at leading technology companies, Chawla will join the senior team in advancing the vision for Interactions Intelligent Virtual Assistant (IVA) platform.
In her new role, Chawla will oversee the Interactions sales team and play an integral role in senior leadership as the business continues to expand. With a proven track record of executing aggressive growth strategies that ensure high-quality customer experiences, she will leverage a collaborative, team-based management style to deliver strong results for Interactions and its customers.
“Exceptional customer experiences have become mission-critical for business success—and companies are increasingly turning to proven conversational AI solutions to enable those experiences,” said Mike Iacobucci, CEO at Interactions. “We’re proud to welcome Sri to lead our sales team as we collaborate with more enterprises to meet heightened customer expectations. With two decades of experience at high-growth technology and consulting companies, and a deep understanding of what’s important to customers, she’s an invaluable addition to our leadership team as we scale our business to meet rapidly rising demand.”
“Interactions sits at the intersection of two key trends: the rise of AI, and the growing importance of excellent customer experiences,” said Chawla. “With our revolutionary IVA technology and deep commitment to customer success, the company is uniquely poised to redefine the customer experience across industries. I’m excited to join the team to spearhead the next chapter of growth, and I look forward to working with some of the most influential enterprises in the world to continue raising the bar for customer engagement.”
Previously, Chawla served as Managing Director at Accenture, where she led business development activity for Technology Sales and drove significant sales growth across multiple service offerings. Before that, she was a Partner and Global Sales Leader at IBM, where she spent more than ten years. Chawla holds an MBA in Strategy, Marketing, and Organizational Behavior from Northwestern University’s Kellogg School of Management.
Interactions has continued actively growing its leadership team in 2021, most recently announcing the appointments of Candy Digges to Senior Vice President of Customer Success, Susan Hura to Director of Conversational Design Services, and Tom Axbey to Interactions’ Board of Directors.
Interactions is hiring for remote positions across the US. For a full list of open roles, visit the careers page: https://careers.interactions.com/us/en.