Interactions’ Virtual Assistant Honored for Third Consecutive Year

BOSTON, Sept 3, 2014 — /PRNewswire/ — Interactions Corporation, the leading provider of advanced conversational virtual assistant solutions for customer care, today announced that TMC, a global, integrated media company, has chosen Interactions’ Virtual Assistant applications for a 2014 Speech Technology Excellence Award.

“We are thrilled to receive the Speech Technology Excellence award for our third consecutive year. Our mission is to transform the customer care experience and our virtual assistant solutions allow our clients’ customers to engage naturally and conversationally to effectively accomplish their goals,” said Mike Iacobucci, CEO of Interactions. “TMC’s recognition of our efforts is a huge honor.”

Interactions works closely with platinum brands such as Hyatt, Humana, and LifeLock to help them more effectively interact with their customers.  Virtual Assistant solutions foster conversations that directly model a dialogue with a live agent. This dramatic improvement in customer experience and improved operational efficiencies lead to a quick and substantial ROI.

“Interactions has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry,” said Rich Tehrani, CEO, TMC. “Interactions’ virtual assistant solutions have improved the bottom line for its customers and represents a significant advancement for speech applications.”

The Speech Technology Excellence Awards will be published in the 2014 October issue of Customer Magazine.

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