Interactions Intelligent Virtual Assistants recognized for improving customer service technology and the overall customer experience

FRANKLIN, MA – October 11, 2017 – Interactions, LLC, the intelligent customer care company, today announced that TMC, a global, integrated media company, selected Interactions Intelligent Virtual Assistants as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine.

“Interactions Intelligent Virtual Assistants combine the best in artificial intelligence with human understanding so companies and customers can communicate better and more productively,” said Mike Iacobucci, CEO of Interactions. “We’re excited to be recognized by TMC as a company that is ushering in a modern approach to customer care for enterprises.”

Interactions Intelligent Virtal Assistants combine artificial intelligence with human understanding to deliver the best possible interactions between companies and customers. This means customers can communicate naturally with the Intelligent Virtual Assistant to efficiently complete tasks that traditionally require agents. Customers witness a more productive and less frustrating experience, while companies experience more efficient automation – even for complex and lengthy transactions.

Some of the world’s largest brands, across industries, partner with Interactions to communicate with customers across voice, chat, text and social media. Companies like Hyatt, Humana, SRP, TXU Energy and more use Interactions Intelligent Virtual Assistants to significantly improve customer service.

Congratulations to Interactions for being awarded a 2017 CUSTOMER Contact Center Technology Award. Interactions Intelligent Virtual Assistant has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

This 12th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that highlight technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2017 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.


Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit

About TMC

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo;   SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more.

For more information about TMC, visit

TMC Contact:                                                                      
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287