Intelligent Virtual Assistant recognized at London ceremony for exceptional ability to understand everyday communication

FRANKLIN, Mass.—June 12, 2019Interactions, LLC, the world’s largest stand-alone artificial intelligence (AI) company, today announced its Intelligent Virtual Assistant (IVA) was named the Best AI Application in Customer Service at the 2019 AIconics Awards presented on June 11 in London.

The AIconics honor the individuals, teams and organizations pioneering innovations in the AI industry and driving results for brands. This year, the program launched the “Best AI Application in Customer Service category to recognize solutions delivering outstanding customer experiences and strengthening the relationship between companies and their customers. Interactions’ success in the category’s inaugural year is a nod to the company’s technology and market leadership in powering conversational customer experiences for enterprises.

“AI plays a critical role in customer engagement because it allows people to speak naturally, removing barriers to doing business or receiving support, and increasing customer satisfaction,” said Jim Freeze, Chief Marketing Officer at Interactions. “We’re pleased to have been recognized for our work creating the industry’s most sophisticated conversational AI solution, which allows companies to create conversational, enjoyable and productive customer experiences on every channel.”

In addition to securing Best AI Application in Customer Service, Interactions IVA was named a finalist in the Best Application of AI in the Enterprise category. Success at the AIconics follows a series of other speech technology and customer service awards this year, including two Stevie Awards and a Speech Technology People’s Choice Award.

Details about the AIconics awards and a list of winners and finalists in all categories can be found here.