Interactions Omnichannel Intelligent Virtual Assistant Honored at AIConics Awards

FRANKLIN, MA – Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, today announced it has been awarded “Best Intelligent Assistant Innovation” by the AIConics Awards, specifically for Interactions’ transformative integration of full omnichannel capabilities into its IVA platform. The AIConics are world-renowned, independently judged industry awards acknowledging top innovations and achievements in the field of artificial intelligence.

This spring, in an ongoing effort to enhance customer engagement by eliminating traditional customer service technologies that restrict and frustrate customers, Interactions rolled out true omnichannel capabilities for its AI-powered IVA. With these enhanced capabilities, enterprise brands can deliver a modern customer experience on the channels of their choice  – including phone, SMS, web chat, email, Facebook Messenger and Amazon Alexa – while maintaining the agility to easily add new channels as customer needs change. What’s more, the omnichannel capabilities enable Interactions IVA to carry important context across channels, creating personalized conversations that seamlessly persist from one channel to the next. This means, for instance, that customers can effortlessly transition from phone to web chat and back again without experiencing disruption or ever having to repeat themselves.

“At Interactions, we know that delivering efficient customer experiences means conversing with customers at any time, on any platform that is most convenient for them,” said Jim Freeze, CMO of Interactions. “With our omnichannel capabilities, Interactions IVA makes every conversation between a company and its customers even more productive than before, bringing us one step closer to transforming the way customers and enterprises communicate to get things done.”

This award is the latest in a series of industry accolades for Interactions. Most recently, Interactions was ranked in the top third of Inc. magazine’s Inc 5000, the most prestigious ranking of the nation’s fastest-growing private companies.