IVA for Insurance honored in New Contact Center Solution category for its work in digitally transforming the insurance industry
FRANKLIN, MA – March 7, 2022 – Interactions, LLC, one of the the largest standalone artificial intelligence (AI) companies in the world, today announced that Interactions Intelligent Virtual Assistant (IVA) for Insurance was honored in the New Contact Center Solution category at the 16th annual Stevie® Awards for Sales & Customer Service. The Bronze award marks Interactions’ fourth consecutive Stevie award and second consecutive win in this category, following last year’s recognition for Interactions Virtual Collections Assistant (VCA).
IVA for Insurance leverages advanced conversational AI and real-time human understanding to facilitate natural and highly productive conversations between insurance providers and their customers. Complex policy life cycles, from selecting policies to submitting claims, have historically made the insurance industry difficult to modernize and automate. Now with Interactions’ optichannel solution, insurers can automate the entire policy lifecycle while offering an empathetic touch at each customer interaction. Since deploying its IVA, a leading insurance provider has reduced average handle time by 45 seconds per call, increased customer satisfaction by 7% and decreased misdirected calls by 50%.
“IVA for Insurance empowers providers to deliver responsive, effective and personalized experiences to customers during some of the most stressful moments of their lives,” said Jim Freeze, Chief Marketing Officer at Interactions. “Our solution is specifically designed to ease the pain points and simplify the intricacies of the customer journey to ensure policyholders can navigate questions and tasks quickly, easily and painlessly.”
The Stevie Awards for Sales & Customer Service celebrates the achievements of sales, customer service and call center professionals at organizations around the world. More details about the Stevie Awards and the full list of winners are available at www.stevieawards.com/sales/2022-stevie-award-winners.
This recognition marks the latest in a series of awards for Interactions, including a recent silver Best in Biz Award for IVA for Insurance. For more on IVA for Insurance, see here.