Interactions Intelligent Virtual Assistant (IVA) Recognized as Premier Technology for Collections Industry  

FRANKLIN, Mass.—December 17, 2019—Interactions LLC, the world’s largest standalone artificial intelligence (AI) company, today announced that its Intelligent Virtual Assistant (IVA) was named Product of the Year at CollectTECH 2019. 

Produced by Receivables Advisor Magazine, CollectTECH is a leading conference focused on emerging technology in the collections industry. Each year, best in class technology companies are recognized for having solutions that are particularly exceptional in regards to availability, support and ingenuity.

Interactions IVA was awarded Product of the Year at CollectTECH 2019 for its unmatched ability to support receivables professionals in resolving accounts efficiently, all while remaining compliant with state and federal regulations. 

Powered by its patented AI technology stack, and featuring voice biometrics and multi-factor authentication, Interactions IVA ensures customers convenient yet secure access to personal information. In collections—an industry where security is paramount to customer-brand relations—the result is enjoyable, productive customer experiences, at scale.

As an IVA provider with truly customizable features, Interactions champions excellent customer experience for its clients across numerous industries,” says Errol Apostolopoulos, Senior Vice President of Product Management. “We pride ourselves on the unique ability to meet vertical-specific demands and power a high volume of conversational yet efficient customer engagements, and we are thrilled to be recognized for the positive impact we’ve had in the account receivable management space.”

The full list of CollectTECH award winners will be announced in the January-February 2020 issue of Receivables Advisor Magazine. For more information, see here.