October 17, 2013

Michael Wilens elected to Interactions’ Board of Directors

Press Release

BOSTON, October 17, 2013 /PRNewswire/ — Interactions Corporation, a leading provider of conversational virtual assistant applications for customer care, today announced that Michael Wilens, a Special Advisor at Fidelity Investments, was elected to Interactions’ board of directors. Wilens also serves as a board director of COLT Telecom, ProBuild and Exemplify.

BOSTON, October 17, 2013 /PRNewswire/ — Interactions Corporation, a leading provider of conversational virtual assistant applications for customer care, today announced that Michael Wilens, a Special Advisor at Fidelity Investments, was elected to Interactions’ board of directors. Wilens also serves as a board director of COLT Telecom, ProBuild and Exemplify.

“Mike is a strong leader, and we are excited to have his extensive domain expertise as we enter a new phase of hyper-growth,” said Mike Iacobucci, CEO of Interactions. “Mike will join a dynamic and insightful board that is fully engaged in strategizing with management to help take the company to the next level.”

“I’m thrilled to have the opportunity to serve on Interactions’ board,” said Wilens. “I look forward to working with Mike and his team to support the activities that will allow Interactions to achieve its goal of transforming the customer care industry.”

Wilens joined Fidelity Investments in June 2008 as the president of Fidelity Management & Research Company (FMRCo), and currently serves as a special advisor to senior Fidelity leadership. In this capacity, he provides executive oversight to a variety of Fidelity business units including Fidelity Charitable, the Fidelity Center for Applied Technology (FCAT), Fidelity Business Consulting, XTRAC Solutions, Enterprise Talent, and Enterprise Account Management. Mr. Wilens also previously served as the president of Corporate Operations and Technology, in addition to leading Fidelity’s Workplace Investing business. Prior to joining Fidelity, Wilens spent eleven years in senior roles at Thomson Reuters, including chief executive officer of its North American Legal division, Westlaw.

Wilens holds an M.B.A. from the University of Michigan, and bachelor and master of science degrees in electrical engineering and computer science from MIT.

###

About Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. For more information, visit www.interactions.com.

Press Inquiries

Interactions
1-866-637-9049

Press Resources

Access guidelines for utilizing Interactions brand resources and download brand assets.