Customer Engagement Powered By Conversational AI

Effortlessly connect with your customers — when, where, and how they want.

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Interactions Intelligent Virtual Assistant

With Interactions Intelligent Virtual Assistant, it’s easier than ever for you and your customers to interact and get things done. By combining the latest Conversational AI technologies and human understanding, we’re changing what it means to provide excellent customer engagement. Our Intelligent Virtual Assistant lets your customers speak or text naturally and in their own words, creating an effortless customer experience from start to finish.

Now, that’s modernized customer care.

Anytime. Anywhere.

Phone and Mobile Voice

Our IVA makes it easy to make the right call. Your customers will get more done faster, regardless of accents, alphanumeric information or complex email addresses, while speaking naturally and conversationally. In a crowded coffee shop? Kids screaming in the background? Even in the noisiest situations, we hear what you’re saying.

Chat

Whether you’re on your computer, tablet, or smartphone, we’ve got you covered. Our state-of-the-art Natural Language Processing (NLP) makes each chat feel like it’s with a live agent—without the associated costs. And when a live agent is needed, our omnichannel platform facilitates a context-sensitive hand off.

Mobile apps

Interactions IVA integrates all available smartphone features for a rich self-service experience. All through a conversational mobile experience that increases engagement and lowers costs.

Smart Speakers

Smart speakers are becoming a household staple. Leverage them to offer yet another convenient channel of customer engagement. Interactions can build an Alexa skill or a Google Home action that allows customers to communicate with you without losing the brand experience they know and love.

Social platforms

With Interactions Digital Roots, you can easily monitor, measure, and engage with social media conversations about your brand from a single platform. By leveraging artificial intelligence, our platform delivers highly relevant customer conversations and insights from any source on the web.

Messaging/SMS

From sending notifications to texting directions to your closest location or even completing a complicated banking transaction, now you can take full advantage of texting. And because Interactions applications are responsive and can accurately reply to open-ended messages, conversations are natural and engaging.

Drive-thru

Interactions Guest Engagement Platform lets you automate digital ordering and offer consistent upsell for drive-thru, improving the order value and letting your staff focus on other tasks.

Deliver effortless customer care

Natural conversations

You only get one chance to get it right. That’s why we use a blend of artificial intelligence and human understanding to allow businesses and consumers to engage in productive conversations. With superior accuracy, your customers can communicate naturally, get what they need and be on their way.

Effortless care

Interactions Intelligent Virtual Assistant enables effortless conversations on any channel through talk, text or touch. So you can offer more choice, deliver consistency across channels — and even combine channels to provide excellent customer care.

Truly omnichannel

To be truly omnichannel you need more than channel choice. With Interactions Intelligent Virtual Assistant, you can maintain context and persistence across channels. So switching from phone to web to SMS is a snap, and conversations can pick up wherever they left off.

Personalization

Interactions Adaptive UnderstandingTM technology maintains persistence to deliver a highly personalized user experience. Interactions Intelligent Virtual Assistants have awareness of any recent interactions that a customer has had with a business, as well as access to relevant customer data. That means that you can greet them by name, and suggest the reason why they may be getting in touch.

Enhanced self-service

Our Intelligent Virtual Assistant allows you to automate transactions at every stage of the customer journey, on every channel of customer communication. From initial engagements and FAQs to lengthy and complex tasks such as enrollments and onboarding, an IVA can handle it all. With more self-service your customer service representatives can focus on tasks that need special expertise.

Results

Cost Savings

How does an extra $4 million sound? That’s how much Interactions was able to save this leading hospitality organization. With effortless self-service, your customers can do more in less time. Then, your live agents are free to focus on the interactions that matter most…the ones that increase revenue, and require complex problem-solving.

Security

With Fortune 500 company clients in financial services, insurance, telecom, healthcare, retail and more, we take privacy seriously. Our Intelligent Virtual Assistant collects and processes mass volumes of both personal and payment data — making stringent security controls a critical priority.

Improved Customer Experience

With 10-20% average increase in CSAT, Interactions makes millions of happy customers. Our patented Adaptive UnderstandingTM blends artificial intelligence and human understanding, giving your customers the accuracy and responsiveness they need. Over 40% of our customers are recognized as leaders in customer experience by J.D. Power and Forbes.

Enterprise Scale

Interactions handles the most critical business applications for some of the world’s most well-known brands. With over a billion customer transactions annually and growing, we have the knowhow to make sure your applications are always up and running and working the way they’re supposed to.

Reduce Risk and IT Overhead

Our Intelligent Virtual Assistant is a fully hosted service, which mitigates the risk and cost associated with ongoing system maintenance. We also deliver a faster time to value, with customer applications that can be designed and deployed within 12–18 weeks — speeding time to market and ROI.

Convenient Authentication

By adding Voice Biometrics to Interactions Intelligent Virtual Assistant, you can securely and easily verify a customer’s identity using the unique characteristics of the human voice. So you can offer customers convenience and personalization in everyday transactions, while still reducing costs.

Hyatt Saves over $4 million with Conversational Reservations Application

As a leading global hospitality company, Hyatt handles millions of calls per year. To improve customer experience and sales efficiency, Hyatt partnered with Interactions to expand their automated customer service solution.

Read the Case Study

“We feel the Interactions Intelligent Virtual Assistant is a new, innovative way to deliver the superior level of service for which Hyatt is known.”

– John Romano, Director of Operations

intelligent virtual assistants
Whitepaper
Intelligent Virtual Assistants 101

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eBook
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As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. Your customers’ time is valuable—and they want you to recognize this fact and deploy technologies that put time back into their day.
eBook
Artificial Intelligence and the Customer Experience

There’s no denying that artificial intelligence (AI) is popping up everywhere in consumers’ daily lives. You can’t turn on the news, listen to your favorite podcast or read an article without hearing about the latest and greatest development in AI. But for many businesses, AI is more than hype—it’s an important part of how they do business and connect with their customers.

Want to learn more? Let’s talk.

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