Customer Engagement, Done Intelligently

Effortlessly connect with your customers — when, where, and how they want.

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Interactions Intelligent Virtual Assistant

With Interactions Intelligent Virtual Assistant, it’s easier than ever for you and your customers to interact and get things done. Your customers reach out when and how they want, seamlessly transitioning from one channel to the other, without ever having to start over or repeat themselves.

By combining the latest AI technologies and human understanding, we’re changing what it means to provide excellent customer care. Our Intelligent Virtual Assistant lets your customers speak naturally and in their own words, creating an effortless customer experience from start to finish. And with our Voice Biometrics technology, you can securely and conveniently identify your customer’s identity using the unique characteristics of their own voice. For you, this means lower costs, improved CSAT scores, and more. For your customers, its an efficient and simple way to resolve their issue and move on with their day.

Now, that’s modernized customer care.

Interactions Intelligent Virtual Assistant: How it Works

Anytime. Anywhere.

Phone and Mobile Voice -

Our Intelligent Virtual Assistant makes it easy to make the right call. With the ability to speak naturally and conversationally, your customers will get more done faster. In a crowded coffee shop? Kids screaming in the background? Even in the noisiest situations, we hear what you’re saying.

Chat +

Whether you’re on your computer, tablet, or smartphone, we’ve got you covered. Because our Intelligent Virtual Assistants allow for full responsive discussions, each chat feels like it’s with a live agent—without the associated costs. And when a live agent is needed, our omnichannel platform facilitates a context-sensitive hand-off.

Mobile apps +

Interactions Intelligent Virtual Assistant for mobile integrates all available smartphone features for a rich self-service experience. All through a conversational mobile experience that increases engagement and lowers costs.

Home devices +

With virtual assistant devices becoming a household staple, don’t let your brand get lost in the mix. Our solutions provide a consistency of capabilities across these devices, allowing customers to communicate with you without losing the brand experience they know and love.

Social platforms +

With Interactions Digital Roots, you can easily monitor, measure, and engage with social media conversations about your brand from a single platform. By leveraging artificial intelligence, our platform delivers highly relevant customer conversations and insights from any source on the web.

Messaging/SMS +

From sending notifications to texting directions to your closest location or even completing a complicated banking transaction, now you can take full advantage of texting. And because Interactions applications are responsive and can accurately reply to open-ended messages, conversations are natural and engaging.

Drive-thru +

Take a bite out of guest engagement with easy and accurate ordering. Interactions Intelligent Virtual Assistant lets your customers place orders, ask questions, get location information, and more. So, they can spend less time ordering their food and more time enjoying it.

Deliver effortless customer care

Natural conversations

You only get one chance to get it right. That’s why we use a blend of artificial intelligence and human understanding to allow businesses and consumers to engage in productive conversations. With superior accuracy, your customers can communicate naturally, get what they need and be on their way.

Effortless care

Interactions Intelligent Virtual Assistant enables effortless conversations on any channel through talk, text or touch. So you can offer more choice, deliver consistency across channels — and even combine channels to provide excellent customer care.

Truly omnichannel

To be truly omnichannel you need more than channel choice. With Interactions Intelligent Virtual Assistant, you can maintain context and persistence across channels. So switching from phone to web to SMS is a snap, and conversations can pick up wherever they left off.

Personalization

Interactions Adaptive UnderstandingTM technology maintains persistence to deliver a highly personalized user experience. Interactions Intelligent Virtual Assistants have awareness of any recent interactions that a customer has had with a business, as well as access to relevant customer data. That means that you can greet them by name, and suggest the reason why they may be getting in touch.

Enhanced self-service

Our Intelligent Virtual Assistant allows you to automate transactions at every stage of the customer journey, on every channel of customer communication. From initial engagements and FAQs to lengthy and complex tasks such as enrollments and onboarding, an IVA can handle it all. With more self-service your customer service representatives can focus on tasks that need special expertise.

Results

Cost Savings

How does an extra $4 million sound? That’s how much Interactions was able to save this leading hospitality organization. With effortless self-service, your customers can do more in less time. Then, your live agents are free to focus on the interactions that matter most…the ones that increase revenue, and require complex problem-solving.

Improved Customer Experience

With 10-20% average increase in CSAT, Interactions makes millions of happy customers. Our patented Adaptive Understanding™ blends artificial intelligence and human understanding, giving your customers the accuracy and responsiveness they need. Over 40% of our customers are recognized as leaders in customer experience by J.D. Power and Forbes.

Reduce Risk and IT Overhead

Our Intelligent Virtual Assistant is a fully hosted service, which mitigates the risk and cost associated with ongoing system maintenance. We also deliver a faster time to value, with customer applications that can be designed and deployed within 12–18 weeks — speeding time to market and ROI.

Security

With Fortune 500 company clients in financial services, insurance, telecom, healthcare, retail and more, we take privacy seriously. Our Intelligent Virtual Assistant collects and processes mass volumes of both personal and payment data — making stringent security controls a critical priority.

Enterprise Scale

Interactions handles the most critical business applications for some of the world’s most well-know brands. With over a billion customer transactions annually and growing, we have the knowhow to make sure your to make sure your applications are always up and running and working the way they’re supposed to.

Convenient Authentication

By adding Voice Biometrics to Interactions Intelligent Virtual Assistant, you can securely and easily verify a customer’s identity using the unique characteristics of the human voice. So you can offer customers convenience and personalization in everyday transactions, while still reducing costs.

Hyatt Saves over $4 million with Conversational Reservations Application

As a leading global hospitality company, Hyatt handles millions of calls per year. To improve customer experience and sales efficiency, Hyatt partnered with Interactions to expand their automated customer service solution.

Read the Case Study

“We feel the Interactions Intelligent Virtual Assistant is a new, innovative way to deliver the superior level of service for which Hyatt is known.”

– John Romano, Director of Operations

Whitepaper

Intelligent Virtual Assistants 101

It may seem obvious to say that customer care should be a top priority for businesses, but the value of efficient customer service can’t be understated.

TechTalk

Customer Effort

Hear Interactions SVP of Marketing, Jane Price, discuss Customer Effort: What is it, and why is it important?

Want to learn more? Let’s talk.

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