Deliver effortless customer care
You only get one chance to get it right. That’s why we use a blend of artificial intelligence and human understanding to allow businesses and consumers to engage in productive conversations. With superior accuracy, your customers can communicate naturally, get what they need and be on their way.
Interactions Intelligent Virtual Assistant enables effortless conversations on any channel through talk, text or touch. So you can offer more choice, deliver consistency across channels — and even combine channels to provide excellent customer care.
To be truly omnichannel you need more than channel choice. With Interactions Intelligent Virtual Assistant, you can maintain context and persistence across channels. So switching from phone to web to SMS is a snap, and conversations can pick up wherever they left off.
Interactions Adaptive UnderstandingTM technology maintains persistence to deliver a highly personalized user experience. Interactions Intelligent Virtual Assistants have awareness of any recent interactions that a customer has had with a business, as well as access to relevant customer data. That means that you can greet them by name, and suggest the reason why they may be getting in touch.
Our Intelligent Virtual Assistant allows you to automate transactions at every stage of the customer journey, on every channel of customer communication. From initial engagements and FAQs to lengthy and complex tasks such as enrollments and onboarding, an IVA can handle it all. With more self-service your customer service representatives can focus on tasks that need special expertise.