ONLY WAY TO PROTECT PAYMENT CARD INFORMATION IN A WFA WORLD.
Interactions Trustera solves the biggest compliance challenge in contact-center environment: protecting a customer’s PCI
The only real-time way to ensure PCI compliance with zero interruption to the customer experience
Interactions Trustera operates in real time to protect your employees and customers by protecting contact center agents from having access to payment card information (PCI).
Interactions Trustera employs AI to anticipate and mask highly sensitive information that is often spoken and shared during conversations between agents and customers. Trustera ensures that your agents in the new work-from-anywhere model remain PCI compliant while still delivering high-quality experiences.
Trustera at work: proven results from our clients
MILLIONS
of credit card numbers protected annually
15,000
agents supported weekly
>95%
success rate on PCI redaction
~60s
reduced AHT compared to alternatives
Why choose Interactions Trustera
When it comes to PCI compliance, Interactions Trustera provides the most trusted and comprehensive offering in the market today.
Leading-edge technology
World’s only real-time, audio-sensitive redaction platform.
Proven success
Nearly 20 years of IVA excellence, 125 patents, and years of redaction success with Fortune 25 companies.
Compliant agent environment
Ability to secure and protect your agents wherever they are—onsite or remote.
Trustworthy customer interactions
Peace of mind for your customers knowing their data is protected.
Protecting your business
Reduce fraud and risk associated with collecting PCI data in the voice and digital channel.
Zero customer disruption
Secure capture of PCI with no disruption to customer.
