Why work with Interactions?
Interactions handles more than two billion transactions annually for many well-known companies—including those on the Fortune 500—and our customers are often recognized as leaders in customer experience in their industries and by 3rd party validators.
Our solution is fully managed and integrates seamlessly into a company’s entire technology stack including CRMs, POS, loyalty programs, and more. This makes implementation and upkeep of the application easy and removes additional staffing considerations and costs associated with implementing a new technology from the equation.
Our omnichannel approach provides a consistent customer experience across all customer care channels. With Interactions IVA solution, customers never have to repeat information as they switch between channels and can easily continue a conversation if they have to pause or come back to it.
Interactions solutions are best-in-class, with improved performance over time through a continuous learning loop that includes deep learning and machine learning technologies. As conversation volume increases, Interactions IVAs will get smarter as more information is fed back into the solution resulting in even higher accuracy rates.
We pride ourselves on being a partner, and not just a vendor. We engage with you from the start throughout design, development, implementation, and deployment—and we don’t stop there. We continue to work with you to tune your application throughout its lifetime to meet your changing needs and business goals.
Our partnership approach is supported by our success based pricing model—meaning our customers only pay for successfully completed transactions.
Security and privacy is also a top priority for us. We are proud to meet the following security measures: SOC 2, Type 2 Audit, PCI-DSS, Level 1 Service Provider, and the Health Insurance Portability and Accountability Act. We have a hyper focus on reliability and deploy across multiple data centers to ensure up-time and security.
Interactions is a leader in Conversational AI with a mission to create customer experiences by advancing AI technology that understands and engages on a human level. For more than 15 years, we have been helping companies transform their customer experiences from frustrating communications to engaging conversations with our best-in-class Intelligent Virtual Assistant (IVAs).
Interactions IVAs leverage our Adaptive Understanding technology, which seamlessly blends artificial intelligence and human understanding, to make sure that customers aren’t just heard, but that they’re understood.
Whenever a portion of a conversation requires a human touch to recognize or interpret information, it’s done in real-time and in the background, so a customer doesn’t experience any annoyances or delays. The result is a superior experience for the customer with business benefits that include significant operational savings and increased customer satisfaction and loyalty.
How do companies use Interactions artificial intelligence solutions?
For customer-obsessed brands, Interactions IVA is the first point of contact for questions, concerns, orders, or inquiries. We take pride in handling these transactions with ease, eliminating repetition and frustration, and leaving customers feeling supported and satisfied.
Companies that use Interactions artificial intelligence solutions are leaders and innovators in providing a stellar customer experience, because they understand there is no other alternative. Customers want to feel understood, and traditional support models simply can’t support this. Our IVA is able to provide the type of care customers crave, through our superior technology, accuracy, and human understanding.