Do more with Interactions


We enable our clients to get customer interactions right — every time.

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Natural and conversational

Interactions Intelligent Virtual Assistants deliver unprecedented accuracy, allowing your customers to speak or type in their own words — like they’re talking to a human. So that they can do more, in less time.

Enterprise scale

Interactions handles the most critical business applications for some of the world’s most well-known brands. With over a billion customer transactions annually and growing, we have the knowhow to make sure your applications are always up and running and working the way they’re supposed to.

More self-service effectively

With advanced AI and human understanding, Interactions solutions take on complex interactions that could previously only be handled by an agent, such as capturing complicated information.

Truly omnichannel

With a platform that can support any channel, your business can scale and grow for your customer care challenges of today and tomorrow. Interactions Intelligent Virtual Assistants, you can maintain context from one channel to the next and provide a consistent and personalized customer experience.

We take security seriously at Interactions. That’s why we meet or exceed standards for:

SOC 2, Type 2 Audit

PCI-DSS, Level 1 Service Provider

Health Insurance Portability and Accountability Act

Learn more about security

What sets us apart

Shared Success

Interactions partners with its clients for shared success. That’s why we developed Success-Based Pricing, so our clients only pay for successfully completed transactions.

Better Understanding

Interactions patented Adaptive Understanding technology seamlessly combines artificial intelligence and human understanding to deliver unprecedented understanding.

Superior Technology

Interactions Curo Speech and Language Platform is a unified technology suite providing Automatic Speech Recognition (ASR), Natural Language Processing (NLP), Dialog Management, and Voice Biometrics. In addition, a host of Machine Learning tools provide automated learning to improve the performance of all Curo technologies.

Lower Risk

Interactions provides a fully hosted offering, which mitigates the risks and costs associated with ongoing system maintenance. We also deliver a faster time to value, with customer applications that can be designed and deployed within 12-18 weeks — speeding time to market and ROI.

Real Business Results

Interactions solutions are proven to decrease operational expenses and provide opportunities for increased revenue. And because our IVA technology frees up agents to do higher value work, agent performance improves as well.

Improved Customer Experience

Our team of UI designers works with each client to develop an efficient customer experience that’s uniquely their brand. Over 40% of Interactions customers are recognized as leaders in customer experience by J.D. Power and Forbes, and continue to see improvement with Interactions solutions.

What sets us apart

We’re the front door to millions of great customer interactions

Interactions clients are leaders in customer experience.

Meet Our Clients

HYATT
Humana
LifeLock #1 In Identity Theft Protection
SRP

Ebook

4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough — in a competitive, customer-obsessed environment, there is always room for improvement.

Research

Understanding Customer Effort

Corporate emphasis on customer experience is growing, so much so that customer experience is now being referred to as the ‘new marketing.’ Which is why customer service interactions are now some of the most critical touch points a company has with its customers.

Webinar

How to Build an Effortless Customer Care Experience

A “conversation” with a customer should feel like a conversation with a live person. Companies often have trouble making this connection and in turn, leave issues unsolved and frustrated customers.

Want to learn more? Let’s talk.