Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

The Future of Conversational AI and Customer Experience Automation - 2021 Predictions

With consumer comfort growing and businesses realizing that customer experience automation powered by AI is a necessity to survive, what does the future look like for each? We asked our experts at Interactions to weigh in with their thoughts.

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2021 Predictions eBook
Woman Looking at Phone

Datasheet

IVA for Travel & Hospitality

Intelligent Virtual Assistant (IVA) for Travel and Hospitality delights each traveler from the start of the conversation journey to final resolution.

Healthcare - IVA

Datasheet

IVA for Healthcare

Intelligent Virtual Assistant (IVA) for Healthcare approaches each patient with empathy from the start of the conversation journey to final resolution.

Blueprint of the Modern Consumer

eBook

What consumers really think of today's customer care

Interactions recently surveyed 1,000+ U.S. consumers to find out. See the findings along with tips to help alleviate consumer pain points.

DX Checklist Travel & Hospitality

eBook

Achieving customer service digital transformation success in the travel and hospitality industry

Digital transformation is (and should be) a top priority within the travel and hospitality industry. With rapid advancement in technologies, changes in the ways consumers communicate with businesses, and consumer expectations of 24/7 accessibility, businesses need to rethink how and where they meet their travelers. Read our ebook to learn more.

Agent Augmentation

eBook

Agent Augmentation

While a lot of the benefits of AI are centered around customer experience, the elevation of agent experience should not be forgotten. Beyond the reduction in operational expenses, agent experience can have a tremendous impact on the entire business. Learn how the combination of a solid Conversational AI solution combined with agent augmentation technology brings the contact center to a new level of optimization. 

Building Conversational AI Solution

eBook

Building a Conversational AI Solution: The whole is greater than the sum of the parts

Great technology doesn't always deliver a great solution. But how do we ensure it does? Learn how to approach Conversational AI with a solutions oriented approach in this eBook.

DX Checklist Finserv

eBook

How Financial Service Organizations can Achieve Digital Transformation Success in CX

Understanding how financial institutions and banks can utilize digital technologies to transform the customer experience

Empathetic Approach to Customer Care

Whitepaper

An Empathetic Approach to Customer Care for Insurance Companies

Interactions IVA for insurance provides the highest level of customer care across the life of the customer from product discovery, selection, to the post sales phase, including the processing of claims and first notice of loss (FNOL) for customers, providing empathetic and human-like interactions.

Accelerate DX with Conversational AI

Datasheet

IVA for Insurance

Intelligent Virtual Assistant (IVA) for Insurance approaches each customer with empathy from the start of the conversation journey to final resolution.

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