Library

There's a lot going on in customer care.
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eBook

2022 Predictions for AI and Customer Experience: What does the future hold?

When it comes to AI in customer experience, what can we expect in 2022? Read predictions from Interactions internal experts to find out!

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2022 Predictions for AI & CX
Conversational AI Changing Contact Centers

eBook

Shifting the Paradigm: How Conversational AI is Changing the Way Contact Centers are Run

The past few years have seen technology, namely Conversational AI, advance to a place where many interactions, including those with complicated intent, can be handled by automation. However, because the model of the contact center has not shifted to fit this capability, the end result still falls short. Learn how a model that leads with technology can bring the most success to contact centers with Conversational AI in this eBook.

Woman Looking at Phone

Datasheet

IVA for Travel & Hospitality

Intelligent Virtual Assistant (IVA) for Travel and Hospitality delights each traveler from the start of the conversation journey to final resolution.

Healthcare - IVA

Datasheet

IVA for Healthcare

Intelligent Virtual Assistant (IVA) for Healthcare approaches each patient with empathy from the start of the conversation journey to final resolution.

Blueprint of the Modern Consumer

eBook

Blueprint of the Modern Consumer

Interactions recently surveyed 1,000+ U.S. consumers to find out. See the findings along with tips to help alleviate consumer pain points.

DX Checklist Travel & Hospitality

eBook

Achieving customer service digital transformation success in the travel and hospitality industry

Digital transformation is (and should be) a top priority within the travel and hospitality industry. With rapid advancement in technologies, changes in the ways consumers communicate with businesses, and consumer expectations of 24/7 accessibility, businesses need to rethink how and where they meet their travelers. Read our ebook to learn more.

Agent Augmentation

eBook

Agent Augmentation

While a lot of the benefits of AI are centered around customer experience, the elevation of agent experience should not be forgotten. Beyond the reduction in operational expenses, agent experience can have a tremendous impact on the entire business. Learn how the combination of a solid Conversational AI solution combined with agent augmentation technology brings the contact center to a new level of optimization. 

Building Conversational AI Solution

eBook

Building a Conversational AI Solution: The whole is greater than the sum of the parts

Great technology doesn't always deliver a great solution. But how do we ensure it does? Learn how to approach Conversational AI with a solutions oriented approach in this eBook.

DX Checklist Finserv

eBook

How Financial Service Organizations can Achieve Digital Transformation Success in CX

Understanding how financial institutions and banks can utilize digital technologies to transform the customer experience

Empathetic Approach to Customer Care

Whitepaper

An Empathetic Approach to Customer Care for Insurance Companies

Interactions IVA for insurance provides the highest level of customer care across the life of the customer from product discovery, selection, to the post sales phase, including the processing of claims and first notice of loss (FNOL) for customers, providing empathetic and human-like interactions.

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