Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals. Learn more about optimizing labor with Conversational AI in this eBook.
Read MoreIf Cross-Border CX delivery matters to you, you need the latest data trends from the team that achieves 97% dialog accuracy. Every day. At scale. Around the globe. Listen to this webinar to learn how Interactions and NVIDIA have partnered together to turn this fantasy into reality
Effective Conversational AI needs to be able to respond to fragments of thoughts, references made to something said earlier, and adjust along with human conversation. Listen as Dr. Lisa Michaud dives into her work on what goes into developing truly conversational AI here at Interactions.
We took a look at Opus Research’s 2022 survey results to see what makes a successful virtual agent and what the future holds for virtual agents according to firms that offer customers access to customer care and other services through bots.
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