Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

The Future of Conversational AI and Customer Experience Automation - 2021 Predictions

With consumer comfort growing and businesses realizing that customer experience automation powered by AI is a necessity to survive, what does the future look like for each? We asked our experts at Interactions to weigh in with their thoughts.

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2021 Predictions eBook
Blueprint of the Modern Consumer

eBook

What consumers really think of today's customer care

Interactions recently surveyed 1,000+ U.S. consumers to find out. See the findings along with tips to help alleviate consumer pain points.

Agent Augmentation

eBook

Agent Augmentation

While a lot of the benefits of AI are centered around customer experience, the elevation of agent experience should not be forgotten. Beyond the reduction in operational expenses, agent experience can have a tremendous impact on the entire business. Learn how the combination of a solid Conversational AI solution combined with agent augmentation technology brings the contact center to a new level of optimization. 

Building Conversational AI Solution

eBook

Building a Conversational AI Solution: The whole is greater than the sum of the parts

Great technology doesn't always deliver a great solution. But how do we ensure it does? Learn how to approach Conversational AI with a solutions oriented approach in this eBook.

Empathetic Approach to Customer Care

Whitepaper

An Empathetic Approach to Customer Care for Insurance Companies

Interactions IVA for insurance provides the highest level of customer care across the life of the customer from product discovery, selection, to the post sales phase, including the processing of claims and first notice of loss (FNOL) for customers, providing empathetic and human-like interactions.

Accelerate DX with Conversational AI

Datasheet

IVA for Insurance

Intelligent Virtual Assistant (IVA) for Insurance approaches each customer with empathy from the start of the conversation journey to final resolution.

AI for Customer Service

Webinar

AI for Customer Service: From Call Centers to Chat Support

Watch this webinar to see how AI is impacting customer service strategies.

Preparing for Post-pandemic Consumer

eBook

Preparing for the post-pandemic consumer

Be ready to meet your customers' expectations post-pandemic by incorporating these three best practices.

3 Common Roadblocks to Conversational AI

eBook

3 Common Roadblocks to Conversational AI (and how to get around them)

It's no question that Conversational AI gives businesses a competitive advantage, but there can be obstacles that prevent an implementation from happening or being successful. We’ve broken down the best practices to keep your company on the road to success in this eBook.

The Interactions Way: Partner with the Best

eBook

The Interactions Way: Partner with the Best

Implementing a Conversational AI solution with an experienced partner will deliver the most impactful results for your business. While a DIY solution provides advantages to smaller businesses without the resources or needs of a large enterprise, for truly transformational experiences at scale, businesses should look for proven managed service providers. Learn more in this eBook.

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