Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

Conversational AI for the Digital First World

It’s time to make Digital Transformation a priority. Learn about the evolution of the digital world and where your business should be headed to keep pace.

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Conversational AI for Digital First World
Digital-Transformation-CX

eBook

How to Achieve Digital Transformation Success in CX

Customer Experience is the most popular use case for Digital Transformation. But, the path to success is not always as straightforward as it may seem. Learn how to drive measurable results from digital transformation in this eBook.

Digital Transformation for CX

Infographic

Digital Transformation for CX

Major trends in customer care have driven digital transformation in this space. Conversational AI is increasingly being used to enable these digital transformation projects since it enables easier communication between businesses and their customers.

Digital Transformation Banner

Whitepaper

Digital Transformation: A Guide to Transforming CX with Conversational AI

Our complete guide to digital transformation lays out everything you need to know about how to keep your business communicating effectively with customers in this digital age, including common pitfalls, how to get started, and channel optimization.

Customer Loyalty eBook

eBook

The Customer Loyalty Toolkit: How conversational AI can help create a seamless customer experience

Across all industries, the idea of keeping a customer loyal is becoming more and more elusive as competition increases. However, businesses who capitalize on a seamless and effortless customer experience are seeing the benefits. In this eBook, learn what is stopping customers from being as loyal as they once were, and the best practices to keep customers loyal moving forward.

Complete guide to Voice of the Customer (VoC) Program

Whitepaper

A complete guide to Voice of the Customer (VoC) Program

A Voice of the Customer (VoC) Program is a research method that studies customer experience. Learn about how to implement a VoC program and how it can help customer experience.

The Perfect Storm

Webinar

The Perfect Storm - Four Major Challenges in the Debt Recovery Space Today

Watch this webinar to learn the depth of challenges that collection agencies face, what should be done to overcome them, and get an update on the first-ever deployment of a Virtual Collections Agent.

Interactions Brings Conversational AI to Food Services

eBook

Interactions brings Conversational AI to Food Services

Hear an in-depth analysis of our Guest Experience Platform (GXP) from Analyst Shelia McGee-Smith from McGee-Smith Analytics. The report also includes a business case study featuring Pizza Pizza and its success with GXP.

Implementing Next Gen Customer Care: Where to Begin

eBook

Implementing Next Gen Customer Care: Where to Begin

When building the ideal customer experience, it's important to create cohesive, convenient, and productive customer conversations. Technology is no doubt at the forefront of delivering these qualities in every interaction at scale. So how do you go about implementing this next gen customer care? Read our eBook to find out.

The IVA Checklist for CX Blackbelts

eBook

The Ideal Intelligent Virtual Assistant Checklist for CX Black Belts

What does it take to make the perfect Intelligent Virtual Assistant? Our checklist will help you learn all the technology and features that are needed in order to create customer experiences that delight with an IVA.

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