A Voice of the Customer (VoC) Program is a research method that studies customer experience. Learn about how to implement a VoC program and how it can help customer experience.Read More
When building the ideal customer experience, it's important to create cohesive, convenient, and productive customer conversations. Technology is no doubt at the forefront of delivering these qualities in every interaction at scale. So how do you go about implementing this next gen customer care? Read our eBook to find out.
From its state-of-the-art technology and design achievements, to the ability to leverage customer feedback and empower service providers, learn how Interactions is differentiated as a leader in customer service and customer impact in this Whitepaper by analyst firm Frost and Sullivan.
When looking to implement a new customer-facing technology into your travel or hospitality business, it's important to know exactly what your customer do (and don't) want. Read the research report from our recent survey to learn exactly how your customers want to interact with your company.
Long wait times, inaccurate orders, and inconsistent upselling can result in restaurants leaving a lot of money on the table. In this eBook, learn how common inefficiencies can hurt guest experience and what you can do about it to keep sales up and keep guests coming back.
Common inefficiencies in your restaurant could be creating a bad experience for your guests, which can result in thousands of dollars in lost sales. View our infographic to see your guests' journey and how to ensure they stay on the perfect path.