Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

Whitepaper

Digital Transformation: A Guide to Transforming CX with Conversational AI

Our complete guide to digital transformation lays out everything you need to know about how to keep your business communicating effectively with customers in this digital age, including common pitfalls, how to get started, and channel optimization.

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Whitepaper

Customer Experience Preferences: CSP

When looking to implement a new customer-facing technology into your CSP business, it's important to know exactly what your customers do (and don't) want. Read the research report from our recent survey to learn exactly how your customers want to interact with your company.

Build vs Buy AI

eBook

Build Versus Buy: Why AI technologies are different than traditional technologies

Build versus buy is an age-old dilemma that businesses face when looking to implement a technology. While building technology in-house it's advantages, implementing an AI technology poses an entirely new set of considerations because of the complexity of the application and the continued maintenance to keep the application operating at it's the highest quality. Learn more about what sets AI apart from traditional technologies in our eBook.

Conversational AI customer engagement

Webinar

How Conversational AI is Reshaping Customer Engagement

Learn how Conversational AI is reshaping customer engagement in this webinar, with discussion topics such as the technology behind conversational platforms, the consumer, market, and technology trends advancing deployments, and recommendations for investing and deploying Conversational AI in your organization.

DIY vs Managed Service

Whitepaper

DIY vs. Managed Service: Choosing the right approach for AI Implementation

When it comes to virtual assistants powered by Conversational AI, building your own with a DIY solution may work as a quick fix, but for a sustainable solution, businesses should look to a managed service. Learn more in our Whitepaper.

Conversational AI Cheat Sheet

eBook

Conversational AI Cheat Sheet

Learn the basics of Conversational AI, as well as what should be considered when using the technology in a virtual assistant for customer experience.

Interactions Paces Ahead with Adaptive Understanding

eBook

Interactions Paces Ahead with Adaptive Understanding

Our Adaptive Understanding™ technology seamlessly combines artificial intelligence and human understanding to provide a stellar customer experience

Prep for CCPA

Whitepaper

Preparing for the California Consumer Protection Act (CCPA)

Read this whitepaper to see how our solutions support compliance with aspects of the new California Consumer Privacy Act (CCPA) rules for data protection and privacy.

Future-proofing Your Contact Center

eBook

Best Practices for Future-Proofing Your Contact Center

No matter the circumstance, businesses must be prepared to meet and deal with any eventuality. Learn the best practices for preparing your contact center to successfully handle the unpredictable.

Complete Guide to Conversational AI

Whitepaper

Conversational AI

In our complete guide, you will learn everything you need to know about Conversational AI for Intelligent Virtual Assistants. From the basics of the technology to common challenges, you will leave with a better understanding of how to use Conversational AI as an advantage in your business.

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