Chatbots were anticipated to be the next big thing in customer care, but they missed the mark. In fact, chatbots usually end up causing more problems for customers than they fix, leaving customers even more frustrated than they started.Read More
Consumers want more control, and more convenience when contacting customer service. A self-service is ideal but only if it actually works. Watch this Webinar with leading market intelligence firm Tractica to learn how AI-driven virtual digital assistants (VDAs) are beginning to address these challenges for CSPs.
With more channels than ever to communicate with brands, what prompts one consumer to pick up a phone, while others head to social media to engage with a brand? In this webinar, we'll cover new research that uncovers data about consumer channel preferences, and how you can incorporate this into your 2019 customer care strategy.
Constant Contact, an email marketing company, needed a way to streamline their customer service queue. With an Intelligent Virtual Assistant from Interactions, Constant Contact is now able to personalize and collect valuable insight from each customer.