Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

Optimizing Labor in the Contact Center: How Conversational AI Can Help

Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals. Learn more about optimizing labor with Conversational AI in this eBook.

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Labor Shortage Optimization
CX and the Consumer

Research

CX AND THE CONSUMER: Pitfalls and Possibilities

To gauge current consumer sentiment with CX, Interactions conducted a survey of 1,000 consumers in the US in March 2023. Click to learn more!

IVA Automation Checklist

eBook

Contact Center Intelligent Virtual Assistant (IVA) Automation Checklist

Equip your Intelligent Virtual Assistant (IVA) with the capabilities to deliver a streamlined, efficient customer experience. Learn more!

Contact Center Risk Assessment

eBook

Contact Center Risk Exposure Checklist

Use our checklist to identify vulnerabilities specific to your contact center and take necessary steps to fortify your security measures.

Blending Human Agent and AI p4

Whitepaper

Blending Human Agent and AI Automation Roles in Contact Centers

Customers expect quick, efficient, personalized service and will take their business elsewhere if they do not receive it. Click to learn more!

The future of Enterprise IVAs

eBook

The Future of Enterprise Intelligent Assistants - with Insights from Opus Research

We have been recognized by Opus Research as leading voice solution for our Optichannel Intelligent Virtual Assistant. Click to learn more!

Does you CX automation pass the test?

eBook

Customer Experience Scorecard: Does Your CX Automation Pass the Test?

Technology is rapidly advancing. Unfortunately, not all of its applications are keeping pace. Does your CX provide what consumers are demanding?

How conversational AI leads the way

eBook

Contact Center Scalability: How Conversational AI Leads the Way

Recent improvements in Conversational AI technology enabled automation of many complex interactions. Learn more about Conversational AI!

Agent Empowerment

eBook

Agent Empowerment: Contact Center Agents and IVAs Working in Tandem

Successful AI solutions will not only improve contact center performance, but will also leadto improved agent experience. Click for more!

Balancing CX Automation

eBook

Balancing CX Automation with Human Interaction

Even as companies increasingly rely on automation and advanced technology to aid customers, there is still a need for balance with the personal touch human agents can offer.

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