Library

There's a lot going on in customer care.
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eBook

The Future of Conversational AI and Customer Experience Automation - 2021 Predictions

With consumer comfort growing and businesses realizing that customer experience automation powered by AI is a necessity to survive, what does the future look like for each? We asked our experts at Interactions to weigh in with their thoughts.

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2021 Predictions eBook
Opti-channel: Channel Guide eBook

eBook

Opti-channel: A guide to optimizing channel choice for revolutionary customer experience

Digital transformation is more than just channel choice, but also channel optimization. Learn more how opti-channel can elevate your digital transformation intiatives in this eBook.

ARM Trends Survey

eBook

Accelerate Digital Transformation with Conversational AI: Key Takeaways for the Collections Industry

Conversational AI applications are becoming an increasingly popular way to automate collections efforts as part of strategic digital transformation initiatives with benefits including improved customer and agent experience, increased payment and debt recovery, reduced operational costs, and improved compliance and security.

How Digital Transformation Changed the Game

Whitepaper

The New Rules of Engagement: How Digital Transformation has Changed the Channel Game

Digital transformation is changing the way the companies can communicate with their customers. Learn how channel optimization brings customer care to a new level in this whitepaper.

Does Your Automation Pass the Consumer Test?

eBook

Does you automation pass the consumer test?

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. That’s why technologies such as chatbots and Intelligent Virtual Assistants (IVAs) continue to gain popularity.

Intelligent Virtual Assistants 101

Whitepaper

Intelligent Virtual Assistants 101

It may seem obvious to say that customer care should be a top priority for businesses, but the value of efficient customer service can’t be understated. Learn how an IVA improves the customer experience.

DX Webinar

Webinar

Digital Transformation: Not if, but When

A digital transformation strategy is no longer a nice to have, but a necessity for brands today. In fact, 85% of enterprise decision-makers say they have a time frame of two years to make significant inroads into digital transformation or they will fall behind their competitors and suffer financially. Learn key considerations when choosing the channel to kickstart your digital transformation and more in this webinar.

Exec Guide to Insurance IVAs

eBook

An Executive Guide to IVAs for Insurance

The insurance industry is seeing a shift from traditional methods towards using technology to elevate customer experience and operational efficiencies. Learn how an IVA can enable this digital transformation in our eBook.

Holistic Conversational AI

eBook

Beyond the Contact Center: Three Best Practices for Holistic Conversational AI

To prevent a disjointed customer experience, businesses must focus on approaching Conversational AI holistically. Learn how to see customer experience beyond the contact center, and how to implement technology that supports the entire journey.

Digital Transformation Voice

Webinar

Digital Transformation Starts with Voice

With voice growing in importance and preference as a primary channel with consumers, there is a large opportunity to make a major impact on CX. But, companies often make the mistake of starting with infrequently used text channels, usually in the form of a chatbot, as their first step towards digital transformation. Learn the best practices for optimal digital transformation results in this webinar.

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