Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

Optimizing Labor in the Contact Center: How Conversational AI Can Help

Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals. Learn more about optimizing labor with Conversational AI in this eBook.

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Labor Shortage Optimization
CX Snapshot: How Businesses and Customers Think About Tech-Driven Customer Service

Research

CX Snapshot: How Businesses and Customers Think About Customer Service

To find out why there's a disconnect between businesses and consumers and their thoughts on CX, Interactions conducted a survey of 500 business decision-makers across the financial services, consumer technology, and SaaS industries. Click to learn more!

Video

Discover the Interactions Advantage

Not all AI virtual assistants are created equal. Listen to a real-life example of how Interactions stacks up against a competitor.

GoDaddy Webinar

Video

The Future of Contact Centers with AI at the Helm

Ryan Smith, Sr. Director, Customer Care Strategy & Operations at GoDaddy, discusses practical considerations for taking AI-driven solutions to production. Hear how GoDaddy is balancing human interaction with AI to solve challenges with the agent and customer experience.

We were looking for an opportunity to automate things from the customer’s perspective and gain insights and cost savings from the company’s perspective. We're finding happier customers, more efficient time, and we're getting really, really rich valid feedback from our agents.

CX and the Consumer

Research

CX AND THE CONSUMER: Pitfalls and Possibilities

To gauge current consumer sentiment with CX, Interactions conducted a survey of 1,000 consumers in the US in March 2023. Click to learn more!

IVA Automation Checklist

Resource

Contact Center Intelligent Virtual Assistant (IVA) Automation Checklist

Equip your Intelligent Virtual Assistant (IVA) with the capabilities to deliver a streamlined, efficient customer experience. Learn more!

Contact Center Risk Assessment

Resource

Contact Center Risk Exposure Checklist

Use our checklist to identify vulnerabilities specific to your contact center and take necessary steps to fortify your security measures.

Blending Human Agent and AI p4

Whitepaper

Blending Human Agent and AI Automation Roles in Contact Centers

Customers expect quick, efficient, personalized service and will take their business elsewhere if they do not receive it. Click to learn more!

The future of Enterprise IVAs

eBook

The Future of Enterprise Intelligent Assistants - with Insights from Opus Research

We have been recognized by Opus Research as leading voice solution for our Optichannel Intelligent Virtual Assistant. Click to learn more!

Does you CX automation pass the test?

eBook

Customer Experience Scorecard: Does Your CX Automation Pass the Test?

Technology is rapidly advancing. Unfortunately, not all of its applications are keeping pace. Does your CX provide what consumers are demanding?

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