Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

Conversational AI for the Digital First World

It’s time to make Digital Transformation a priority. Learn about the evolution of the digital world and where your business should be headed to keep pace.

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Conversational AI for Digital First World
Customer Loyalty eBook

eBook

The Customer Loyalty Toolkit: How conversational AI can help create a seamless customer experience

Across all industries, the idea of keeping a customer loyal is becoming more and more elusive as competition increases. However, businesses who capitalize on a seamless and effortless customer experience are seeing the benefits. In this eBook, learn what is stopping customers from being as loyal as they once were, and the best practices to keep customers loyal moving forward.

Complete guide to Voice of the Customer (VoC) Program

Whitepaper

A complete guide to Voice of the Customer (VoC) Program

A Voice of the Customer (VoC) Program is a research method that studies customer experience. Learn about how to implement a VoC program and how it can help customer experience.

The Perfect Storm

Webinar

The Perfect Storm - Four Major Challenges in the Debt Recovery Space Today

Watch this webinar to learn the depth of challenges that collection agencies face, what should be done to overcome them, and get an update on the first-ever deployment of a Virtual Collections Agent.

Interactions Brings Conversational AI to Food Services

eBook

Interactions brings Conversational AI to Food Services

Hear an in-depth analysis of our Guest Experience Platform (GXP) from Analyst Shelia McGee-Smith from McGee-Smith Analytics. The report also includes a business case study featuring Pizza Pizza and its success with GXP.

Implementing Next Gen Customer Care: Where to Begin

eBook

Implementing Next Gen Customer Care: Where to Begin

When building the ideal customer experience, it's important to create cohesive, convenient, and productive customer conversations. Technology is no doubt at the forefront of delivering these qualities in every interaction at scale. So how do you go about implementing this next gen customer care? Read our eBook to find out.

The IVA Checklist for CX Blackbelts

eBook

The Ideal Intelligent Virtual Assistant Checklist for CX Black Belts

What does it take to make the perfect Intelligent Virtual Assistant? Our checklist will help you learn all the technology and features that are needed in order to create customer experiences that delight with an IVA.

How to Create Loyal Customers in Financial Services with AI

eBook

How to Create Loyal Customers in Financial Services with AI

To create loyal customers in the Financial Services industry, you must make them feel valued. Learn how adopting an AI application can help achieve this at scale, while also driving down costs.

Frost & Sullivan Award

Whitepaper

Customer Service Leadership: Best Practices 2019

From its state-of-the-art technology and design achievements, to the ability to leverage customer feedback and empower service providers, learn how Interactions is differentiated as a leader in customer service and customer impact in this Whitepaper by analyst firm Frost and Sullivan.

Customer Experience Preferences in Travel

Whitepaper

Customer Experience Preferences: Travel

When looking to implement a new customer-facing technology into your travel or hospitality business, it's important to know exactly what your customer do (and don't) want. Read the research report from our recent survey to learn exactly how your customers want to interact with your company.

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