Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

The Best of Both Worlds: Optimize Your Contact Center by Blending Human and AI Capabilities

This eBook explores the role of contact centers in customer experience, benefits and challenges of incorporating AI, and strategies for successfully blending human agents and AI to provide optimal service.

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The Best of Both Worlds: Optimize Your Contact Center by Blending Human and AI Capabilities

Case Study

Gift-Giving Retailer Delivers Unmatched Customer Experience Using Interactions’ IVA

A leading gift-giving and floral retailer partnered with Interactions to deliver a fast, personalized customer experience across its 10+ brands. This collaboration provides millions of customers with efficient, human-like conversations that address common questions and order concerns.

A Comprehensive Guide to Intelligent Virtual Assistants in 2024

eBook

A Comprehensive Guide to Intelligent Virtual Assistants in 2024

Customer service is no longer just about meeting your customers where they are, but anticipating where they're going, what they'll need, and how you can best support them. The customer experience is the next generation of customer service, and it starts with Conversational AI and IVAs.

What is Your IVA Personality?

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What's Your IVA Personality?

Ever wondered if the voice representing your brand truly connects with your customers? It's time to find out! Take our quiz to discover the perfect IVA personality that resonates with your brand and engages customers.

Customers Hate Your IVR, Give Them What They Want With an IVA

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Customers Hate Your IVR, Give Them What They Want With an IVA

Practically everyone – 96% of customers – says customer service plays a leading role in their choice of (and loyalty to) brands. So, why not give customers a top-notch experience? That starts with a stellar customer experience platform. Let’s explore how an IVR falls short and how an IVA solution goes above and beyond.

Intelligent Virtual Assistants are Superheroes

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Is an IVA the Superhero You’ve Been Looking For?

Unlike other solutions, Intelligent Virtual Assistants are designed to improve the customer experience while still decreasing operational costs for your organizations. What makes them so unique?

2024 Looks Bright for Interactions Clients

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2024 Looks Bright for Interactions Clients

Interactions, an innovating force in AI for Customer Service, continues to set the standard for excellence. Each successful interaction, every dollar saved, and every milestone achieved represents a step forward in the journey towards customer service excellence.

Level Up Your IVA Maturity: 60 Second Assessment

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Level Up Your IVA Maturity: 60 Second Assessment

Discover where you stand on the path to harnessing the power of an Intelligent Virtual Assistant (IVA) with our quick quiz. Uncover your score and actionable steps to advance your IVA journey.

Shaping the Future of Customer Care: Innovative Self-Service

Research

Shaping the Future of Customer Care: Innovative Self-Service

In this paper, we delve into the dynamic landscape of self-service customer care, exploring the challenges, opportunities, and advancements that define its evolution.

eBook

Elevating Connections: Conversational AI in the Digital Age

It’s time to make Digital Transformation a priority. Learn about the evolution of the digital world and where your business should be headed to keep pace.

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