Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

Optimizing Labor in the Contact Center: How Conversational AI Can Help

Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals. Learn more about optimizing labor with Conversational AI in this eBook.

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Labor Shortage Optimization

eBook

The future of the Enterprise Intelligent Assistants with insights from OPUSresearch

We took a look at Opus Research’s 2022 survey results to see what makes a successful virtual agent and what the future holds for virtual agents according to firms that offer customers access to customer care and other services through bots. 

Conversational AI Improve Patient Experience

eBook

Stop testing patients’ patience: How Conversational AI can improve patient experience

In this eBook, you'll learn what high quality patient care looks like, how health systems can solve patient leakage, and the power of Conversational AI technology in the healthcare industry. 

Conversational AI Changing Contact Centers

eBook

Shifting the Paradigm: How Conversational AI is Changing the Way Contact Centers are Run

The past few years have seen technology, namely Conversational AI, advance to a place where many interactions, including those with complicated intent, can be handled by automation. However, because the model of the contact center has not shifted to fit this capability, the end result still falls short. Learn how a model that leads with technology can bring the most success to contact centers with Conversational AI in this eBook.

2022 Predictions for AI & CX

eBook

2022 Predictions for AI and Customer Experience: What does the future hold?

When it comes to AI in customer experience, what can we expect in 2022? Read predictions from Interactions internal experts to find out!

Woman Looking at Phone

Datasheet

IVA for Travel & Hospitality

Intelligent Virtual Assistant (IVA) for Travel and Hospitality delights each traveler from the start of the conversation journey to final resolution.

Healthcare - IVA

Datasheet

IVA for Healthcare

Intelligent Virtual Assistant (IVA) for Healthcare approaches each patient with empathy from the start of the conversation journey to final resolution.

Blueprint of the Modern Consumer

eBook

Blueprint of the Modern Consumer

Interactions recently surveyed 1,000+ U.S. consumers to find out. See the findings along with tips to help alleviate consumer pain points.

DX Checklist Travel & Hospitality

eBook

Achieving customer service digital transformation success in the travel and hospitality industry

Digital transformation is (and should be) a top priority within the travel and hospitality industry. With rapid advancement in technologies, changes in the ways consumers communicate with businesses, and consumer expectations of 24/7 accessibility, businesses need to rethink how and where they meet their travelers. Read our ebook to learn more.

Agent Augmentation

eBook

Agent Augmentation

While a lot of the benefits of AI are centered around customer experience, the elevation of agent experience should not be forgotten. Beyond the reduction in operational expenses, agent experience can have a tremendous impact on the entire business. Learn how the combination of a solid Conversational AI solution combined with agent augmentation technology brings the contact center to a new level of optimization. 

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