To gauge current consumer sentiment with CX, Interactions conducted a survey of 1,000 consumers in the US. The report reveals where customer service currently falls short and how companies can course-correct. Click to learn more!
Read MorePractically everyone – 96% of customers – says customer service plays a leading role in their choice of (and loyalty to) brands. So, why not give customers a top-notch experience? That starts with a stellar customer experience platform. Let’s explore how an IVR falls short and how an IVA solution goes above and beyond.
Interactions, an innovating force in AI for Customer Service, continues to set the standard for excellence. Each successful interaction, every dollar saved, and every milestone achieved represents a step forward in the journey towards customer service excellence.
To find out why there's a disconnect between businesses and consumers and their thoughts on CX, Interactions conducted a survey of 500 business decision-makers across the financial services, consumer technology, and SaaS industries. Click to learn more!
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