Does Your Automation Pass the Consumer Test?


Does your automation pass the consumer test?

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Not all automation is created equal.

Technology is rapidly advancing. Unfortunately, not all of its applications are keeping pace. There are a few key priorities that businesses, especially large, leading enterprises, should include in their automation strategy in order to keep customer experience on par, and even above and beyond, what consumers are demanding. From chatbots to IVRs to DTMF and more, learn about different types of automation, and see if your automation passes the consumer test.

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