The future of the Enterprise Intelligent Assistants with insights from OPUSresearch

Virtual agents have come a long way. And while some companies are still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. 

We took a look at Opus Research’s 2022 survey results to see what makes a successful virtual agent and what the future holds for virtual agents according to firms that offer customers access to customer care and other services through bots.