Technology Basics

Understanding Conversational AI for business

AI is not revolutionary, it’s evolutionary

AI is quickly growing in popularity, resulting in an increase of AI in business across all industries. Conversational AI, especially in the use of Intelligent Virtual Assistants (IVA), is enabling more productive and effortless communication between customers and brands and overall better customer experience.

However, AI is still relatively new to business, and therefore often misunderstood. It’s important for business leaders to understand the basics of AI technology so that they can successfully implement it into their contact center and understand the abundant benefits.

Our one-minute technology basics video series is designed to give you an overview of key terms that you will hear as you explore Conversational AI solutions. From natural language processing to voice biometrics, AI has a lot of interconnected technology that can influence the quality of customer experience. Watch our educational videos to learn more.

Conversational AI in a Minute

Description: Conversational AI powers our Intelligent Virtual Assistants, enabling first-in-class customer experiences through effortless and productive conversations. But not all Conversational AI technology is created equally, and it’s important to understand the basics to make an informed decision about which solution will best support your business and customers. Learn more in our eBook.

Up Next:
  • Conversational AI in a Minute

    Description: Conversational AI powers our Intelligent Virtual Assistants, enabling first-in-class customer experiences through effortless and productive conversations. But not all Conversational AI technology is created equally, and it’s important to understand the basics to make an informed decision about which solution will best support your business and customers. Learn more in our eBook.

  • AI in a Minute

    AI is rapidly growing in popularity, and for good reason. Especially for businesses, AI delivers great benefits by leveraging data to improve productivity and processes. AI used in the customer experience space can also bring value to your business and your customers. To learn more about the basics of AI in virtual assistants, check out our whitepaper.

  • Natural Language Processing in a Minute

    Nobody wants a virtual assistant that feels clunky and robotic. That’s where natural language processing (NLP) comes in. Natural language processing interprets the meaning behind words, enabling advanced human-to-machine communication. In other words, the better the NLP, the more natural the conversation. Learn more about the importance of NLP in a Conversational AI application in our whitepaper.

  • Voice Biometrics in a Minute

    Adding voice biometrics to your Conversational AI technology stack can drastically improve customer experience. Used mainly for authentication and identification purposes, voice biometric technology enables customers to easily access their accounts through passive or active security measures. Learn more about voice biometrics here.

Conversational AI Whitepaper

Dive Deeper into Conversational AI for business

At its core, Conversational AI enables easier communication between machines and humans. For business, this means being able to better communicate with customers. A successful Conversational AI implementation allows human-like conversation and delivers amazing customer experiences. Our complete guide will teach you everything you need to know about Conversational AI for virtual assistants, including how it works, common challenges, and how to choose the right application.

Want to learn more? Let’s talk.