The Best of AI and the Human Touch

Our Adaptive Understanding technology seamlessly combines artificial intelligence and human understanding.

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AI + humans

At Interactions, we’ve proven that AI and humans can work together to create something better than either one can accomplish on its own. That’s why we were the first to invent and commercialize the use of Adaptive UnderstandingTM technology, which seamlessly blends artificial intelligence and human understanding. This breakthrough technology delivers human-like experiences across all customer care channels — including voice, text, web chat, social and mobile.

Our Adaptive Understanding technology is powered by Interactions proprietary Curo Speech and Language Platform, which combines Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Dialog Management.

We deliver.

Superior Accuracy

With Adaptive Understanding, Interactions solutions deliver 95%+ understanding accuracy, enabling us to take on complex transactions in self-service that would otherwise require agent assistance. So we get it right not just the first time, but every time — and your customers never need to repeat themselves.

Continuous Learning

Interactions systems are continually learning through our deep neural networks and machine learning technologies — a continuous feedback loop that makes our applications smarter the more conversations they have. Our human listeners act as labelers for data that’s not understood, and this information is fed back into the application, making it more accurate.

Multiple Recognition Resources

Interactions Adaptive Understanding utilizes multiple recognition methods in real-time for unprecedented understanding and experience. Adaptive Understanding makes use of both artificial intelligence and human understanding as needed.

Training and Tuning

Through our continuous improvement program, a dedicated account management team works to constantly train and tune client applications for improved performance.

Fully Automated

When a portion of a conversation requires a human to recognize or interpret information, it is done in real-time and in the background — so the consumer never experiences any delays or interruptions in customer care.

Safety and Security

Interactions has invested heavily to meet the security, scalability and reliability demands of many of the world’s largest enterprises. That’s why we meet or exceed standards for SOC 2, Type 2 Audit, PCI-DSS, Level 1 Service Provider, and the Health Insurance Portability and Accountability Act.


Intelligent Virtual Assistants 101

It may seem obvious to say that customer care should be a top priority for businesses, but the value of efficient customer service can’t be understated.


3 Important Things a Chatbot Can’t Do (But an IVA Can)

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. Your customers’ time is valuable—and they want you to recognize this fact and deploy technologies that put time back into their day.


Intelligent Virtual Assistants

A “conversation” with a customer should feel like a conversation with a live person. Companies often have trouble making this connection and in turn, leave issues unsolved and frustrated customers.

Want to learn more? Let’s talk.