Interactions for Healthcare

Effortless Healthcare Service Experiences through Simplified Care

AI-Powered Solutions for Human-Centered Care

Creating Memorable Moments

Interactions delivers the best healthcare service experience. From managing the digital front door to successfully processing millions of effortless healthcare interactions annually, we understand your complexities. We help you navigate the dynamics of modern healthcare service ecosystems, challenges of patient intake and appointment scheduling, and nuances of claims processing.

Challenge

Healthcare providers face mounting pressure to deliver timely and personalized service experiences while optimizing operations and controlling costs. Legacy systems, siloed data, and inefficient processes hinder personalized care and increase effort for customers.

Solution

Transform the healthcare experience with unified service journeys, effortless self-service resolutions, and a dedicated team of experts. Interactions blends AI and human intelligence, integrates with your existing technology, and is built to meet the specific needs of your customers and your business.

Key Features

AI-powered Care with a Human Touch Plus

Care Team Empowerment Plus

Seamless Integrations Plus

Advanced Analytics Plus

Quick Time to Value Plus

Use Cases

ID & Authentication

Intent Capture & Routing

Appointment Management

Appointment Reminder

Bill Request

Update Insurance

New Patient Intake

Our Healthcare Clients Have Experienced

20%

Reduction in annual opex costs

24%

Reduction in AHT

6

Month return on investment

Proven Healthcare Success

University Hospitals partnered with Interactions to deploy an IVA to streamline 1.7 million appointment-related calls annually. The IVA enhanced patient experiences by reducing wait times, minimizing misdirections, and enabling secure, self-service options like scheduling and managing appointments. This initiative improved efficiency while fostering stronger patient-provider relationships.

Read the case study