Interactions for Healthcare

Effortless Healthcare Service Experiences through Simplified Care

AI-Powered Solutions for Human-Centered Care

Creating Memorable Moments

Interactions delivers the best healthcare service experience. From managing the digital front door to successfully processing millions of effortless healthcare interactions annually, we understand your complexities. We help you navigate the dynamics of modern healthcare service ecosystems, challenges of patient intake and appointment scheduling, and nuances of claims processing.

Challenge

Healthcare providers face mounting pressure to deliver timely and personalized service experiences while optimizing operations and controlling costs. Legacy systems, siloed data, and inefficient processes hinder personalized care and increase effort for customers.

Solution

Transform the healthcare experience with unified service journeys, effortless self-service resolutions, and a dedicated team of experts. Interactions blends AI and human intelligence, integrates with your existing technology, and is built to meet the specific needs of your customers and your business.

Key Features

AI-powered Care with a Human Touch Minus

Transform frustrating interactions into productive experiences with our always-on IVA, uniquely blending AI and human intelligence.

Care Team Empowerment Plus

Reduce cognitive burden on care teams with AI-powered capabilities like warm transfer, AI-assisted resolution and summarization.

Seamless Integrations Plus

Streamline care operations by connecting your existing systems—including legacy telephony, CRM and payment systems—with our platform.

Advanced Analytics Plus

Reduce customer effort and identify automation opportunities with advanced analytics that reveal the full customer journey and areas for CX improvement.

Quick Time to Value Plus

Overcome lengthy AI implementation cycles and accelerate time-to-value with our low-code applications and pre-trained, healthcare-specific models.

Use Cases

ID & Authentication

Intent Capture & Routing

Appointment Management

Appointment Reminder

Bill Request

Update Insurance

New Patient Intake

Our Healthcare Clients Have Experienced

20%

Reduction in annual opex costs

24%

Reduction in AHT

6

Month return on investment

Proven Healthcare Success

University Hospitals partnered with Interactions to deploy an IVA to streamline 1.7 million appointment-related calls annually. The IVA enhanced patient experiences by reducing wait times, minimizing misdirections, and enabling secure, self-service options like scheduling and managing appointments. This initiative improved efficiency while fostering stronger patient-provider relationships.

Read the case study