Gaps in the Journey? Not on Our Watch.
Our Conversational AI follows the full interaction—so you can resolve faster, personalize smarter, and deliver seamless CX from start to finish.
What makes our solution unique is the combination of GenAI and Conversational AI, blended with human intelligence.
4,000X
Per Month
That’s how many times customers say “Thank you” to our IVA. Its rich intent understanding is what makes it so effective.
$300M
Annually
How's that for cost savings?! Our platform provides real-world impact on clients' bottom lines.
20 Years
of AI Expertise
CX experience isn’t achieved overnight. It takes years of dedicated resources and expertise to develop a world-class solution.
From Intent to Insight
All in One View
See how analytics brings you deeper insights into the performance of contact center operations. By analyzing end to end customer calls and utilizing proprietary models, we are able to detect and report on a wide range of customer behaviors, including sentiment and effort.
Listen to a real-life call example to see how Interactions stacks up against a competitor.
The quality of people running our account provides trust. They make my job easier and integrated and adopted our culture. I rate them very highly.
Customer Effort Score (CES)
Creating amazing brand experiences
Boost customer loyalty by lowering the effort required to resolve issues. Our Al-powered Customer Effort Score (CES) offers real-time insight into every interaction – virtual or human – that drives continuous improvement, ensuring seamless, low-effort customer interactions.
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Industry-leading Performance
With decades of experience designing Conversational AI for top customer-centric brands, our team knows what drives results. We deliver industry-leading performance by keeping context from intent to resolution, reducing effort, increasing engagement, and consistently improving customer outcomes across the board.
97%
Intent Accuracy Across Billions of Transactions
Day 1
Impact for Your Business and Customers
40%
Average CSAT Improvement
3.8B
Calls Handled by Our CAI
12B
Utterances Processed by Our Platform
30M
Intents Captured Across Client Calls
Say Goodbye to Customer Frustration
Bad customer service has cost you too much for too long. We fix that.
Solutions
Provide optimal experiences
Customers are the heartbeat of your business, and your agents are their partners. Craveable experiences leave a lasting impression.
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Make every interaction effortless!
Our uniquely human approach is a sophisticated blend of Predictive AI, Generative AI (GAI) and human intelligence.
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