Your guests expect comprehensive and consistent service at every touchpoint of the customer journey. For travel and hospitality vendors, the challenge becomes providing a seamless, personalized customer service experience without raising costs. With an Intelligent Virtual Assistant from Interactions, customers can have travel details at their fingertips from take-off, to check-in, to departure.
Make trip planning a breeze. With Interactions solutions, allow your guests and passengers to locate preferred properties, check availability, make or change reservations, and check airline schedules and rental car rates.
Keep your guests in the know about all of their travel information by providing gate information and ground transportation logistics, responding to travel interruptions with automated alternatives, and offering timely upgrades and promotions.
Streamline the guest experience with our Intelligent Virtual Assistant. By interacting naturally with your guests, our IVA can handle guest registration and check-outs, provide information on in-room amenities, respond to inquiries and provide personalized recommendations for local restaurants and attractions.
Maintain your brand loyalty by offering guests quick and easy access to their rewards program, including obtaining balance information, requesting travel awards, enrolling new members, and responding to questions.
With Interactions, your guests don’t have to repeat themselves or transfer to complete simple transactions like setting preferences or securely completing a login or password reset.
For 83% of customers, the goal is to complete an interaction as quickly and easily as possible, regardless of whether they do so by talking to an agent or using an automated system.
More than half of consumers are only willing to spend up to five minutes resolving a simple issue.
86% of consumers have stopped doing business with certain with a company based on a poor customer service experience.
As a leading global hospitality company, Hyatt handles millions of calls per year. To improve customer experience and sales efficiency, Hyatt partnered with Interactions to expand their automated customer service solution.
“We feel the Interactions Virtual Assistant is a new, innovative way to deliver the superior level of service for which Hyatt is known.”
– John Romano, Director of Operations, Hyatt
Kiwi.com, a European-based flight search engine company, was looking for a new customer care solution that would make traveling a breeze for customers around the world.
Customers are increasingly making purchase decisions not just based on product and price, but also based on a company’s reputation for providing superior customer service.
Customer care approaches have changed over the years, but what’s always remained the same is the customer’s end goal — to get their issue resolved as quickly as possible.