These are unprecedented times, show your guests you're going to unprecedented lengths to welcome them by providing comprehensive and consistent service at every touchpoint of the customer journey. For travel and hospitality brands, the challenge becomes providing a seamless, fast and personalized customer service experience without raising costs. With an Intelligent Virtual Assistant (IVA) from Interactions, customers can have travel details at their fingertips from take-off, to check-in, to departure, and through the inevitable changes in travel plans.
Reduce call handle times and make trip planning a breeze. With Interactions solutions, allow your guests and passengers to locate preferred properties, check availability, make or change reservations, handle credits and refunds and check airline schedules and rental car rates. All helping to decrease the cost to book.
The new increase in unexpected guest travel changes makes for a new volume of credits and refunds, which can be daunting and expensive. Interactions IVA can streamline issuing and using travel credit and handling refunds. This gives your guests the reassurance they need to rebook their next trip with you and saves your live agents time for handling other complex issues.
Streamline the guest experience as part of your Covid-19 strategy with our Intelligent Virtual Assistant. By interacting naturally with your guests, our IVA can handle contactless guest registration and check-outs, provide information on in-room amenities, respond to inquiries and provide personalized recommendations for local restaurants and attractions.
Keep your guests in the know about all of their travel details by providing gate information and ground transportation logistics, responding to travel interruptions with automated alternatives, and offering timely upgrades and promotions. Send safety protocol details and reminders during key parts of their journey to help ensure a smooth experience for everyone.
With Interactions, your guests don’t have to repeat themselves or transfer to complete simple transactions like setting preferences or securely completing a login or password reset.
Maintain your brand loyalty by offering guests quick and easy access to their rewards program, including obtaining balance information, requesting travel awards, enrolling new members, and responding to questions.
For 83% of customers, the goal is to complete an interaction as quickly and easily as possible, regardless of whether they do so by talking to an agent or using an automated system.
More than half of consumers are only willing to spend up to five minutes resolving a simple issue.
86% of consumers have stopped doing business with certain with a company based on a poor customer service experience.
When looking to implement a new customer-facing technology into your travel or hospitality business, it's important to know exactly what your customer do (and don't) want. Read the research report from our recent survey to learn exactly how your customers want to interact with your company.
Intelligent Virtual Assistant (IVA) for Travel and Hospitality delights each traveler from the start of the conversation journey to final resolution.
Digital transformation is (and should be) a top priority within the travel and hospitality industry. With rapid advancement in technologies, changes in the ways consumers communicate with businesses, and consumer expectations of 24/7 accessibility, businesses need to rethink how and where they meet their travelers. Read our ebook to learn more.