Interactions and NVIDIA are working together to reshape today’s customer experience by combining the best of both industry leaders’ technologies.The collaboration will bring NVIDIA Riva next-generation Automatic Speech Recognition (ASR) and Text to Speech (TTS) engine, together with Interactions Intelligent Virtual Agent (IVA), in a first-of-its-kind product integration.
With NVIDIA best-in-class speech technology powered by NVIDIA GPU processing, and Interactions patented Human Assisted Understanding (HAU), businesses now have access to the most accurate and human-like contact center solution on the market.
Expanded language capabilities empower customers to speak in their natural tongue, wherever they are. No more rigid menu trees or legacy IVR forced phrases
95% accuracy across all dialog trees, even during the most complex use cases
Rapid ROI with solution cost neutral within 6 months or less
Interactions is collaborating with NVIDIA to reshape the customer experience in the contact center and beyond. Hear more from our President, Cathal McCarthy.