Press & Awards
There’s a lot going on at Interactions. Read all about it here.
2024
- Interactions Launches Task Orchestration, an AI-Powered Agent Assist Solution that Transforms Customer Experience and Operational Efficiency in Contact Centers
- Powering Excellence in Customer Service: Evergy and Interactions Win Chartwell Excellence in Digital Experience Award
- Kyndryl Announces Kyndryl Interactive AI for Service Desk
- Interactions LLC Saves $300 Million Annually for Top Clients
2023
- Interactions Celebrated as One of Comparably’s ‘Best Places to Work’ in Four Categories
- Ahead of the Holiday Season, Interactions’ “Would You Rather” Index Reveals Ongoing Disappointment in Brand Customer Service
- Interactions Named One of Comparably’s Best Places to Work
- Interactions Expands Its Industry-Leading Technology Portfolio with Two New Patents
- Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service
- Interactions Welcomes Matt Malek as Chief Financial Officer to Drive Next Phase of Growth
- Interactions Secures Patent for Intent and Entity Recognition, Real-Time Sentiment Understanding to Uplevel Customer Experience
2022
- Interactions Launches Trustera, First-Of-Its-Kind Redaction Solution Transforming Contact Center Compliance in a Work-from-Anywhere (WFA) Environment
- Interactions Continues to Reshape the Customer-Experience Marketplace in Collaboration with NVIDIA Riva
- Interactions IVA Wins “Best in Biz” Award for Fifth Year
- Interactions Poised for Record Growth with New CMO Hire and Fresh Investment from Runway Growth Capital
- Interactions Receives Top Honor from Opus Research for Second Consecutive Year
- Interactions Extends its Conversational AI leadership with 113th patent
- Interactions Welcomes Daren Gonzalez as Chief Sales Officer
- Interactions Launches Season Six of The ConversAItion Podcast featuring Spotify, Lyft, Shopify & More
- Interactions Wins Fourth Consecutive Stevie® Award
- NCB Management Services, Inc. Partners with Interactions to Power Consumer-Centric Conversations
- Interactions Honored as One of Built In’s Best Places to Work for Second Consecutive Year
- Interactions Appoints Former Apple Executive Cathal McCarthy as President
2021
- Interactions and Western Union to Present at Customer Contact Week
- Interactions IVA for Insurance Named Winner in Best in Biz Awards
- University Hospitals to Deploy Interactions IVA for Frictionless Patient Experience
- Interactions Launches Season Five Of The ConversAItion Podcast Featuring Redfin, Duolingo, Tinder And More
- Interactions Welcomes Two New Executives: Chief Technology Officer and SVP of Strategy & Corporate Development
- Interactions IVA Captures Another Award
- Interactions Extends Leadership on Vertical-Specific Solutions, Launches IVA for Insurance
- Aargon Agency Partners with Interactions to Accelerate the Digital Transformation of its Contact Center
- Interactions Welcomes Sri Chawla as Executive Vice President of Sales
- Interactions Launches Season Four of The ConversAItion featuring Zoox, Stitch Fix, Credit Karma & More
- New Research Reveals Comfort with AI, Long-Lasting Effects of COVID-19 on Consumer Sentiment
- Interactions Appoints Candy Digges to Senior Vice President of Customer Success
- Awards.AI Honors Interactions for Second Consecutive Year
- NRA Group Partners with Interactions to Drive Collections Industry Forward
- Interactions Adds Tom Axbey to Board of Directors
- Interactions Recognized as Leader in Opus Research Enterprise Intelligent Assistants Report
- Interactions Honored With Stevie® Award For Third Consecutive Year
- Interactions Named One of Built In’s Best Places to Work
2020
- Entering Third Season, The ConversAItion Podcast Unveils Powerhouse Guest Lineup
- Interactions Joins MassTLC’s Tech Compact for Social Justice
- Interactions Brings Conversational AI to Collections; Spurs Industry Transformation Amid Record Call Volume
- Interactions To Lead Execs In The Know Webinar With MAPFRE Insurance
- The Coronavirus is Changing Consumer Comfort With AI
- Interactions Named one of the World’s Most Innovative Companies in 2020
- Stevie Awards Names Interactions a Top Technology Partner in 2020
- Study Reveals Hidden Drivers of AI Adoption
- Interactions Achieves Record Revenue in 2019
2019
- Interactions Welcomes Gautam Makhija as Senior Vice President of Professional Services
- Interactions Wins Product of the Year at CollectTECH 2019
- Interactions Receives Gold Best in Biz Award for Second Consecutive Year
- Awards.AI Recognizes Interactions for Best Use of AI in Customer Service
- Interactions Establishes India Entity; Accelerates Growth of Global Tech Team
- Interactions Delivers Keynote with 1-800-Flowers at Customer Service Summit
- Interactions and Constant Contact Deliver Keynote at AI World Conference and Expo
- Interactions Celebrates Fifteen Years Transforming the Customer Experience
- Errol Apostolopoulos Joins Interactions as Senior Vice President of Product Management
- Interactions Introduces The ConversAItion, a Podcast on AI’s Impact on Business and Society
- Interactions Named to Inc. 5000 List of Fastest-Growing Companies
- Interactions Brings its Conversational AI to Food Services; Partners with Pizza Pizza
- Amidst Rapid Expansion, Interactions Welcomes Mary Clermont as Chief People Officer
- Ventana Research Analysts Honor Interactions IVA with Digital Innovation Award
- Interactions Wins AIconics Award for Best AI Application in Customer Service
- Interactions to Present at the Annual Conference of the North American Chapter of the Association for Computational Linguistics
- Interactions to Present at the Gartner EMEA Customer Experience & Technologies Summit
- Interactions Named Top Virtual Assistant in the Speech Technology Magazine 2019 People’s Choice Awards
- Interactions-Powered MAXIMUS Intelligent Assistant Completes FedRAMP Authorization; Expands Impact on Government Agencies
- Interactions to Host Analyst Summit on Conversational AI and the Customer Experience
- Interactions to Lead Seminar on Conversational AI at The Erdős Institute’s Invitations to Industry Seminar Series
- Interactions to Present at The WSJ Pro Artificial Intelligence Executive Forum
- Interactions Honored with 2019 Gold and Bronze Stevie® Awards for Superior Customer Engagement Solutions
- Interactions Achieves Record Sales, Revenue and Profitability in 2018 with Rapidly Growing Adoption of its Market-leading Conversational AI Solution
2018
- Interactions Wins ‘Brilliance in Customer Service’ Award
- Interactions Expands Fraud Protection with Next Caller Partnership
- Interactions Named a 2018 Best in Biz Awards Gold Winner
- AI is Creeping America Out, But It Doesn’t Have To
- Interactions to Present on the Future of AI in Food Services at FSTEC 2018
- Understanding America’s Love-Hate Relationship with AI in Customer Care
- Interactions Wins “Best Intelligent Assistant Innovation” at AIConics Awards
- Interactions Expands Senior Leadership Team with the addition of CRO and CFO
- Interactions Named to the Inc. 5000 List of Fastest-Growing Companies
- Interactions Receives Top Customer Satisfaction Scores in Annual Industry Analyst Report
- Interactions Wins Customer Contact Week ‘Omnichannel Provider of the Year’ Award
- Interactions Selected as a ‘Top Workplace’ by The Indianapolis Star
- Interactions CEO to speak at Bank of America Merrill Lynch 2018 Global Technology Conference
- Interactions Announces Jim Freeze as Chief Marketing Officer
- DCI to Deploy Interactions Intelligent Virtual Assistant to Ensure Consistency and Improve Customer Satisfaction
- Interactions Ushers In Era of Modern Customer Engagement with AI-powered Omnichannel Intelligent Virtual Assistant Capabilities
- Interactions Extends Privacy and Security With Release of A First-of-its-Kind GDPR API
- Interactions Appoints New General Counsel
2017
- Interactions Announces Robert Nagle as Chief Technology Officer and Chief Product Officer
- Interactions Recognized in Opus Research Voice Biometrics Intelliview Report
- Interactions Welcomes New Board Members
- Interactions Wins 2017 CUSTOMER Contact Center Technology Award
- Interactions, LLC Wins The Stevie Award For Great Employers
- Interactions Named to Forbes’ Next Billion-Dollar Startups List
- Timmy Awards Names Interactions CEO Mike Iacobucci Best Tech Manager in Boston
- Interactions Featured in DMG Consulting’s First Intelligent Virtual Agent Product and Market Report
- Interactions CEO Mike Iacobucci to Present on Modern Customer Care for the Enterprise at 37th Annual Canaccord Genuity Growth Conference
- Interactions EVP Phil Gray to Deliver Keynote at Bank of America Merrill Lynch A.I. Conference
- Interactions Named CRM Excellence Award Winner by TMC’s CUSTOMER Magazine
- MAXIMUS and Interactions Partner to Bring First Intelligent Virtual Assistants to Federal Agencies
- Interactions Acquires AI-Based Social Media Engagement Innovator Digital Roots
- Interactions CEO Mike Iacobucci to Discuss Modernized Customer Care and Interactions Growth Plans at Needham Emerging Technology Conference (NETC)
- Interactions Discusses the Importance of Security and the Role of Computers and Bots in Customer Care at Intelligent Assistants Conference
- Interactions EVP of Operations Jim Dreher to Present at the International Restaurant and Foodservice Show
- Interactions CEO Mike Iacobucci to Present at the Pacific Crest Emerging Technology Summit
2016
- Salt River Project Enhances Customer Service with Interactions Intelligent Virtual Assistant Solutions
- Interactions and Genesys Announce Partnership to Deliver Curo™ Speech for Self-Service Customer Care
- Interactions Raises $56 Million to Transform the Future of Customer Care
- Interactions Launches Curo Speech, Revolutionizing Customer Care
- Interactions to Highlight Research on the Modern Customer Care Journey at Forrester CXNYC 2016
- Interactions and Center for Research on the Information Society to Host Webinar Highlighting Consumers’ Journeys in Customer Care from Recent Study
- Interactions and Arise Virtual Solutions partner to accelerate delivery of Voice Virtual Assistant solutions
- Interactions Accelerates Momentum with Record Growth in 2015
- Calabrio and Interactions Join Forces to Strengthen Analytics for Improved Customer Engagement
- Interactions Introduces Game Changing Innovations in Customer Care Solutions
- AT&T Digital Life Announces Voice Assistant App
2015
- TXU Energy Wins Chartwell’s Gold Customer Service Award for Conversational Virtual Assistant Powered by Interactions LLC Technology
- Interactions Launches New Technology Labs Dedicated to Advancing Speech and Natural Language Understanding Solutions
- Interactions Awarded 2015 Speech Technology Excellence Award
- Interactions’ Conversational Virtual Assistant Solutions Named “Best Consumer Tech That Makes Life Easier” at the 2015 MITX Awards
- Interactions’ Conversational Virtual Assistant Solutions Selected As 2015 MITX Award Finalist
2014
- Interactions Closes Strategic Deal to Acquire AT&T Watson Speech Recognition and Natural Language Understanding Platform
- Interactions Receives 2014 CUSTOMER Contact Center Technology Award
- AT&T and Interactions Agree to Strategic Transaction in Speech and Multi-Modal Technology Arena
- Interactions Corporation wins STEVIE® Award for Most Innovative Tech Company in 2014 American Business Awards
- Interactions Wins 2014 Speech Technology Excellence Award
- Interactions’ conversational banking solution named FinovateSpring 2014 Best of Show
- Interactions Corp. selected to demo at FinovateSpring 2014
2013
- Michael Wilens elected to Interactions’ Board of Directors
- Thomas Holler elected to Interactions’ Board of Directors
- Interactions’ Virtual Banking application named FinovateFall 2013 Best of Show
- Interactions EVP Phil Gray selected to speak at SpeechTEK 2013
- Interactions wins 2013 Speech Technology Excellence Award
- Interactions Selects Elizabeth Lemons as Chief People Officer
- Interactions CEO Named Ernst & Young Entrepreneur of the Year® 2013
- American Business Awards Names Interactions 2013 Business Innovator of the Year
- Interactions CEO Mike Iacobucci selected Entrepreneur of the Year 2013 finalist
- Interactions Secures $40 Million of New Financing
- Interactions Named as Finalist in 2013 American Business Awards
- Interactions Corporation Unveils Corporate Recruitment Video
- AT&T Watson Speech Engine to Power Interactions Corporation Customer Care Virtual Assistant Solutions
- Interactions Corporation expands Headquarters
- Interactions Corporation Wins Stevie® Award in 2013 Stevie Awards for Sales & Customer Service
- Interactions Corporation Named As Finalist in 2013 Stevie® Awards
2012
2011