Press & Awards

There’s a lot going on at Interactions.

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In The News Press Releases Awards

Emerj

Enhancing Customer Engagement with AI-Driven Solutions – with Robert Rose of Adobe and Phil Gray of Interactions

February 4, 2025

Emerj

AI for Driving Quality Customer Interactions in Retail Distributor Models – with Joshua Haddock of Herbalife and Phil Gray of Interactions

February 3, 2025

Emerj

How Customer Effort Scores Reshape Financial Services Strategies – with Kyle Hathorn of FNBO and Phil Gray of Interactions

January 13, 2025

Emerj

Driving Multi-Modal Retail and Healthcare CX – with Brett Kiley of CVS Health and Phil Gray of Interactions

January 8, 2025

Opus Research

Interactions Takes “Task Orchestration” to Task

Customer Experience Magazine

Dealing with customer support is still an undesirable task😳

October 30, 2023

MediaPost

Who Do I Complain To? Brands May Not Be Ready For Holiday Customer Experience

October 23, 2023

NBC Boston

Many Would Rather Plunge a Toilet or Have Jury Duty Than Call Customer Service, Survey Shows

Customer Experience Magazine

This week in CX: Customer Service at Breaking Point

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