Press & Awards

There’s a lot going on at Interactions. Read all about it here.

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CMS Wire

Resolutions That Last all Year — for You and Your Customer Service Department

January 8, 2020
Forbes

Don’t Alienate Customers; Welcome Them: Three Steps To Infuse CX With Inclusivity

December 16, 2019
CMS Wire

Avoiding Potholes on the Road to Effective AI Deployment

November 18, 2019
Forbes

Ensure Customers Are Comfortable With Your AI Assistant, Not Creeped Out

November 18, 2019
EnterpriseAI

Conversational AI at Constant Contact Call Centers: ‘Not a Science Experiment’

November 5, 2019
ClickZ

Case study: How conversational AI tech Interactions helps Kiwi.com manage travel disruptions

November 5, 2019
CMS Wire

Rewriting the Language of Customer Engagement

October 16, 2019
destination CRM

The Meandering Path from IVRs to IVAs

October 1, 2019
Forbes

An AI Education: Overcoming Fear Of The Innovation Cycle

September 27, 2019
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Press Resources

Access guidelines for utilizing Interactions brand resources and download brand assets.

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Press Inquiries

Lindsay Rand, Public Relations
617.945.1915

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