Tech Innovator’s Intelligent Virtual Assistant Awarded Top Honor for Enterprise Product of the Year

FRANKLIN, MA (November 28, 2018)Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, today announced it has been named a Gold winner at this year’s Best in Biz Awards. In the program’s eighth and most competitive year yet, Interactions received the top honor for Enterprise Product of the Year in the Marketing Software category.

The award recognizes Interactions’ success improving the quality of customer care for many of the world’s largest enterprises. In the last two years alone, Interactions continued to enhance its IVA capabilities to provide a superior customer experience, with advances including the 2017 acquisition of social engagement platform Digital Roots. Earlier this year, Interactions announced the integration of full omnichannel capabilities into Interactions IVAs, enabling brands to deliver a personalized and persistent experience across channels

“Interactions is focused on finding new ways to make conversations between companies and customers easier, more convenient and more productive,” said Jane Price, SVP of Marketing at Interactions. “This means creating solutions that allow customers to effectively communicate with companies, at any time and on any channel. This award recognizes the positive impact Interactions’ solutions have on customer care, and the progress we’ve made toward transforming the way companies and customers communicate.”

The Best in Biz award is the latest in a series of industry accolades for Interactions. Most recently, the company was ranked in the top third of Inc. magazine’s Inc 5000, named to Forbes’ Next Billion-Dollar Startups List and awarded Best Intelligent Assistant Innovation at the world-renowned AIConics Awards.