Interactions’ Virtual Assistant Solutions Honored for Exceptional Speech Technology for Fourth Consecutive Year
FRANKLIN, MA – (June 25, 2015) — Interactions, provider of awarding winning speech and natural language understanding technology, today announced that TMC, a global, integrated media company, has awarded Interactions’ Virtual Assistant Solutions with a 2015 Speech Technology Excellence Award. This is the fourth consecutive year Interactions has received this accolade.
The eleventh-annual Speech Technology Excellence Awards, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.
“We’re honored to be recognized with a fourth consecutive Speech Technology Excellence award for our efforts to make self-service technology less frustrating and more conversational,” said Mike Iacobucci, CEO, Interactions. “Whether at home, in the office or on the road, Interactions is improving the way people interface with technology to lead more productive lives.”
Interaction’s Virtual Assistant Solutions provide organizations such as Hyatt, Best Western, EyeMed, TXU Energy, Asurion, Humana, AllConnect and a number of high profile Fortune 100 businesses with the only customer self-service application that combines natural language technology with human intelligence to surpass 95 percent understanding. Built with patented Adaptive-Understanding technology, the solutions are able to navigate barriers to understanding that limit other virtual assistant technology, including background noise, grammatically incorrect sentences and heavy accents. This enables consumers to interact with Interactions’ virtual assistant technology in the same manner they would speak to another human, helping both the consumer and business get more done faster.
“Interactions has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. Interactions’ Virtual Assistant Solutions has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC.
The Speech Technology Excellence Awards will be published in the June 2015 edition of Customer Magazine.
For more information about Interactions’ conversational virtual assistant solutions, visit https://www.interactions.com/.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit https://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information.
For more information about TMC, visit www.tmcnet.com.
203-852-6800, ext. 287