BOSTON, MA — May 13, 2014 / PRNewswire / – Interactions Corporation, the leading provider of conversational virtual assistant solutions for customer care, was awarded Best of Show at FinovateSpring 2014. At the show, Interactions highlighted its innovative conversational banking solution for mobile devices, demonstrating how their innovative virtual assistant can conduct a conversation over multiple channels including voice, SMS, chat, and social, as seamlessly and in some cases, more efficiently, than with a live person. The result: a dramatic improvement in customer experience, significant reduction in operating costs and a trend over time of driving stronger brand loyalty.
Interactions’ conversational ‘virtual banking’ solution was selected “Best of Show” from among the 70 vendor presenters by the 1,000+ Finovate attendees. During a live, on-stage call and text message interaction, Interactions showcased the ability to perform complex banking transactions using smartphone capabilities to allow customers to completely self-serve. Additionally, highlighting the unique ability to switch between languages during the course of an interaction.
“We are honored to receive our second consecutive Best of Show award at the Finovate conference,” said Mike Iacobucci, CEO at Interactions. “We wanted to show the financial services industry that you can actually have your cake and eat it too, by delivering a productive conversation that is fully automated while delivering a satisfying customer experience. Ultimately, the goal is to help customers accomplish things they thought were only possible by working directly with a live agent.”
The conversational banking solution is developed specifically for the financial services industry, encompassing several customer service representative tasks, such as complex fraud issues, detailed balance inquiries, and account maintenance. Enterprises interested in exploring Interactions’ virtual banker solution should contact the Interactions Sales Team.
Interactions builds and deploys custom, hosted applications for customer care that range across industries including Communications, Retail, Insurance, Healthcare, Travel, Utilities, and Finance for Fortune 500 brands such as Hyatt, TXU Energy, Humana, and Lifelock.