Interactions Guest Experience Platform Named Best New Product of the Year

FRANKLIN, Mass.—November 27, 2019—Interactions LLC, the largest standalone artificial intelligence (AI) company, is proud to announce it has been named a Gold Winner at the 9th annual Best in Biz Awards. Interactions Guest Experience Platform (GXP) received Best New Product of the Year in the Enterprise category.

After years as a market leader in conversational AI applications for enterprise customer experience (CX), Interactions launched Interactions GXP, a new platform designed specifically for the food service industry. Leveraging Interactions’ broad experience helping brands transform CX along with a patented AI technology stack, GXP supports omnichannel ordering across phone, text and even drive-thru, significantly lowering wait times, enhancing accuracy and increasing operational efficiency. 

“Restaurants lose millions in potential revenue to poor customer experience. We saw a tremendous opportunity to revolutionize digital ordering and guest care by introducing a conversational AI solution designed to meet the unique needs of the food service industry,” said Jim Freeze, CMO of Interactions. “In just a few short months, Interactions GXP has already enhanced operations for a number of leading restaurants, driving demonstrable business results along the way. Our team is honored to be recognized by Best in Biz for our early success and eager to continue improving customer experiences across a growing number of industries.” 

The Best in Biz Awards are an independent program honoring innovation and achievements across more than eighty categories. The awards are judged by representatives from top-tier publications like the Associated Press and Fortune, and past winners include prominent technology companies like IBM, Hewlett-Packard, Microsoft and Dell. 

This is Interactions’ second consecutive Gold Best in Biz award, after Interactions Intelligent Virtual Assistant (IVA) secured the top honor in the Enterprise Product of the Year – Marketing Software category in 2018. Interactions IVA also went on to be named a Silver winner at the International Best in Biz Awards earlier this year.  

For more information on the Best in Biz Awards, and a full list of 2019 winners, see here.