Interactions Honored at international Business Brilliance Awards

FRANKLIN, Mass. (December 12, 2018)Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, today announced that it received the Brilliance in Customer Service award at the Business Brilliance Awards. This international program recognizes excellence in all aspects of business for both public and private companies across the globe, with this year’s winning companies spanning four continents.  

The Brilliance in Customer Service award recognized Interactions’ unmatched commitment to its clients, distinguished by the unique features of its business model that place customer success and satisfaction at the core of everything they do. At the center of this is Interactions’ Client Success Organization (CSO) that partners with each client to ensure their conversational IVA aligns with their brand, provides effortless customer care and delivers on core business objectives. Since its beginning, Interactions has focused on a shared success model, and was the first company to incorporate Success-Based Pricing – meaning clients only pay when the transaction is completed – as a backing to the accuracy and effectiveness of the company’s Adaptive Understanding technology.

“At Interactions, we believe every conversation between a brand and its customers should be a  positive and productive experience, and we don’t think companies should have to pay for service that doesn’t meet this criteria,” said Jane Price, SVP of Marketing at Interactions. “That’s why we implemented Success-Based pricing, and work closely with companies every step of the way to ensure our IVAs meet the unique needs of our clients and their customers.”

The Business Brilliance award caps an impressive year of industry accolades for Interactions, most notably including a top third ranking in Inc. magazine’s Inc 5000 and the Best Intelligent Assistant Innovation award at the world-renowned AIConics Awards.