Library

There's a lot going on in customer care.
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eBook

The Best of Both Worlds: Optimize Your Contact Center by Blending Human and AI Capabilities

This eBook explores the role of contact centers in customer experience, benefits and challenges of incorporating AI, and strategies for successfully blending human agents and AI to provide optimal service.

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The Best of Both Worlds: Optimize Your Contact Center by Blending Human and AI Capabilities
Cross-border CX Delivery

Webinar

Breaking Through Barriers to Cross-Border CX Delivery with 97% Dialog Accuracy

If Cross-Border CX delivery matters to you, you need the latest data trends from the team that achieves 97% dialog accuracy. Every day. At scale. Around the globe. Listen to this webinar to learn how Interactions and NVIDIA have partnered together to turn this fantasy into reality

Trustera PCI Webinar

Webinar

Contact Center PCI Compliance: Can Conversational AI Help?

The work-from-anywhere agent is the post-COVID reality for contact centers around the world. But compliance and agents-anywhere pose some significant risks and challenges. Learn how Conversational AI can help in this webinar.

AI for Customer Service

Webinar

AI for Customer Service: From Call Centers to Chat Support

Watch this webinar to see how AI is impacting customer service strategies.

DX Webinar

Webinar

Digital Transformation: Not if, but When

A digital transformation strategy is no longer a nice to have, but a necessity for brands today. In fact, 85% of enterprise decision-makers say they have a time frame of two years to make significant inroads into digital transformation or they will fall behind their competitors and suffer financially. Learn key considerations when choosing the channel to kickstart your digital transformation and more in this webinar.

Digital Transformation Voice

Webinar

Digital Transformation Starts with Voice

With voice growing in importance and preference as a primary channel with consumers, there is a large opportunity to make a major impact on CX. But, companies often make the mistake of starting with infrequently used text channels, usually in the form of a chatbot, as their first step towards digital transformation. Learn the best practices for optimal digital transformation results in this webinar.

Trends in Customer Care, AI, and Automation

Webinar

Trends in Customer Care, AI, and Automation

Your customers decide the when, how, and what of customer experience and demand obsession. Those brands who provide great customer experience will thrive, while those who don't can lose customer loyalty and revenue. So what are brands doing to improve CX and CSAT? Watch this webinar to learn more about the current trends in customer care, AI, and automation.

BCP AI

Webinar

Business Continuity in the Midst of a Crisis & Preparing for the New Normal

Uncertainty is all around us. It’s safe to say that even with the best preparation and protocol, businesses are still facing challenging times and making tough decisions. But while some businesses have taken a particularly hard fall, we still see some–even in the hardest-hit industries–calmly and efficiently handling this crisis when it comes to customer relationships. And while there are many factors influencing organizations right now, it becomes clear that those with tested, thorough, and agile Business Continuity Plans are seeing the benefits. Watch this webinar to learn best practices for successful business continuity planning and a discussion on what the "new" normal might look like.

Conversational AI customer engagement

Webinar

How Conversational AI is Reshaping Customer Engagement

Learn how Conversational AI is reshaping customer engagement in this webinar, with discussion topics such as the technology behind conversational platforms, the consumer, market, and technology trends advancing deployments, and recommendations for investing and deploying Conversational AI in your organization.

Consumer Preferences for Effective Self-Service

Webinar

Consumer Preferences for Effective Self-Service

To enable the millions of customer conversations happening each day, companies across industries are turning to artificial intelligence (AI) as the linchpin to their customer experience strategy. Interactions partnered with The Harris Poll to see what consumers really want AI to bring to their conversations with brands—and what to leave behind.

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