Our complete guide to digital transformation lays out everything you need to know about how to keep your business communicating effectively with customers in this digital age, including common pitfalls, how to get started, and channel optimization.Read More
With a company-wide initiative to improve customer experience, Westar Energy wanted a customer care solution that would cut down on Customer Service Representative (CSR) handle times and improve self-service transactions.
Watch this webinar to learn how to identify responsibilities and stakeholders, how to find the budget for voice biometrics, best practices around voice biometrics, and how to anticipate the need to scale operations to accommodate multichannel environments.
Corporate emphasis on customer experience is growing, so much so that customer experience is now being referred to as the ‘new marketing.’ Which is why customer service interactions are now some of the most critical touch points a company has with its customers.
Interactions Intelligent Virtual Assistant seamlessly combines artificial intelligence and human understanding to provide superior accuracy. Watch this short video to learn how our solution can dramatically improve the customer experience across all customer care channels.
While the science behind Voice Biometrics is not new, the successful implementation at scale for customer care is far more recent. Despite the numerous benefits, champions of Voice Biometrics solutions will inevitably encounter skepticism and uncertainty.
The evidence is right before our eyes – and under our thumbs. Anybody under the age of 34 lives in a world of text and emojis through communication platforms that span Web chat, SMS and messaging. Download our whitepaper to learn how to make a case for Digital Virtual Assistants