To gauge current consumer sentiment with CX, Interactions conducted a survey of 1,000 consumers in the US. The report reveals where customer service currently falls short and how companies can course-correct. Click to learn more!
Read MoreFor businesses, social media comes with its own unique challenges that distinguish it from the rest of your customer care strategy. Which is why we’ve put together some best practices in social customer care to help you maximize the benefits of this channel.
Watch this webinar to learn how to identify responsibilities and stakeholders, how to find the budget for voice biometrics, best practices around voice biometrics, and how to anticipate the need to scale operations to accommodate multichannel environments.
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