Brands are investing heavily in customer experience, but what's the best place to start? Read our guide to customer journey mapping to get a detailed look at how this method can help you determine where your customer experience is not performing, and how to go about making improvements.Read More
To improve customer experience and sales efficiency, Hyatt partnered with Interactions to expand their automated customer service solution. With this powerful new reservation system, Hyatt realized an average savings of 33% per call while also improving sales conversion.
Did you know that the majority of consumers contact companies on multiple channels just to resolve a single issue? This means that your customers are browsing, typing and calling just to get something done – which can make the customer care journey feel more like a hike.
Mike Iacobucci was named Ernst & Young Entrepreneur of the Year® 2013 in Technology for the New England region. The award recognizes outstanding entrepreneurs who have demonstrated excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities.
Watch this on-demand webinar to learn how TXU Energy, which powers the lives of more Texans than any other electricity provider in the state’s highly competitive market, speak about Ivy, the first and only Intelligent Virtual Assistant deployed in the North American Utility space.