Tech talk: how it works
Interactions Voice Biometrics integrates seamlessly with our Voice Virtual Assistant, for quick setup and simple integration. Voiceprints are collected as part of normal conversation and securely encrypted and stored. This not only removes lengthy and cumbersome enrollment steps, but also eliminates the major upfront investment of traditional voice biometrics solutions.
Callers communicate as if they were speaking to a live agent, without frustration.
Adaptive UnderstandingTM Technology
- Decrease Costs
And you can increase customer satisfaction, while reaping the full economic benefits of self-service.
Interactions Voice Biometrics supports both Active and Passive authentication. And since our Voice Biometrics product constantly updates customer Voiceprints with every call, authentication accuracy remains consistently high. The Voice Biometrics Virtual Assistant securely authenticates remote users to reduce fraud.