Compliance and Security
Learn more about compliance and security related blog posts.
Interactions Research Paper Highlights Trustera's Real-time PCI Data Redaction
Trustera: A Live Conversation Redaction System," is a research paper written by a team of Interactions research scientists. Click to learn more!
4 Ways to Navigate PCI Compliance for Remote Contact Center Agents
Protecting customer PCI data is always a risk for contact centers, regardless of whether agents work in-center or remotely. Click to learn more!
Telephone Still Preferred Channel for Customer Service Interaction
The telephone is still a popular customer service and support channel, but unstructured voice communications present security risks and compliance challenges, particularly in a work-from-home (WFH) environment. Learn more in our blog.
Humans: The #1 Risk for Contact Center Compliance
Humans remain the number one driver of the need for compliance and data breaches today, demonstrating that security is no longer just a technical challenge but a human one as well. Learn more in this blog.
2023 is the Year of Compliance. Is Your Contact Center Ready?
In order to protect sensitive customer data and maintain trust, these organizations must comply with the Payment Card Industry Data Security Standard (PCI-DSS), which includes strict standards for storing and handling credit card data. The only fool-poof way to solve this issue is with redaction. Learn more about redaction in this blog.
Work-from-Anywhere (WFA) Is the New Reality; Investing in PCI Compliance in Your Contact-Center Is the Smartest Move of 2023
Over the last three years, Covid has transformed the contact-center industry into a work-from-anywhere (WFA) world. Millions of agents now work outside the traditional walls of a care center. Investing in contact center security can protect your customers, agent and business. Learn more in our blog.
Finding the Budget for Voice Biometrics
Implementing some kind of biometrics authentication to protect your customers’ identities used to be an innovation play, but with increasing incidents of frauds and breaches, it has become a hygiene issue in the past few years.
What is Multi-Factor Authentication (and How Do You Implement it?)
As a company, it’s important to provide the best security for your customers. And with so many potential ways for strangers to hack into accounts and steal someone’s identity, a foolproof way to verify your customer’s identity is crucial – for your business and for your customers.
Delight Your Customers with Voice Biometrics
Voice biometrics offers convenient and secure authentication for your customers.
Preventing Healthcare Fraud with Voice Biometrics
For consumers and organizations alike, fraud is a growing cause for concern across all industries. The stakes are even higher, however, in industries like healthcare, which has suffered the highest number of fraud attacks of any sector over the past few years.
Making the Case for Voice Biometrics
Voice biometrics is a convenient and secure method of authenticating a caller’s identity with just a few words. This is made possible by the fact that everyone has different physical and behavioral characteristics that influence the sound of their voice and in combination these are – just like a fingerprint – unique to every individual.
Advantages of Voice Biometrics Solutions
As security concerns and incidents continue to grow across businesses in most industries, the ability to provide convenient and secure authentication for customer service applications is becoming a requirement for modern security standards. For this reason, voice biometrics solutions are increasingly being implemented.
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