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Compliance and Security

Learn more about compliance and security related blog posts.

Trustera Research Blog

Interactions Research Paper Highlights Trustera's Real-time PCI Data Redaction

Trustera: A Live Conversation Redaction System," is a research paper written by a team of Interactions research scientists. Click to learn more!
Interactions March 29, 2023 | 4 min read
PCI Compliance WFA

4 Ways to Navigate PCI Compliance for Remote Contact Center Agents

Protecting customer PCI data is always a risk for contact centers, regardless of whether agents work in-center or remotely. Click to learn more!
Interactions March 27, 2023 | 2 min read
Telephone Preferred

Telephone Still Preferred Channel for Customer Service Interaction

The telephone is still a popular customer service and support channel, but unstructured voice communications present security risks and compliance challenges, particularly in a work-from-home (WFH) environment. Learn more in our blog.
Interactions January 26, 2023 | 2 min read
Humans Top Risk

Humans: The #1 Risk for Contact Center Compliance

Humans remain the number one driver of the need for compliance and data breaches today, demonstrating that security is no longer just a technical challenge but a human one as well. Learn more in this blog.
Interactions January 26, 2023 | 2 min read
Contact Center Compliance

2023 is the Year of Compliance. Is Your Contact Center Ready?

In order to protect sensitive customer data and maintain trust, these organizations must comply with the Payment Card Industry Data Security Standard (PCI-DSS), which includes strict standards for storing and handling credit card data. The only fool-poof way to solve this issue is with redaction. Learn more about redaction in this blog.
Interactions January 23, 2023 | 2 min read
PCI Compliance in Call Center

Work-from-Anywhere (WFA) Is the New Reality; Investing in PCI Compliance in Your Contact-Center Is the Smartest Move of 2023

Over the last three years, Covid has transformed the contact-center industry into a work-from-anywhere (WFA) world. Millions of agents now work outside the traditional walls of a care center. Investing in contact center security can protect your customers, agent and business. Learn more in our blog.
Peter Mullen
Peter Mullen November 8, 2022 | 3 min read
Voice Biometrics Budget

Finding the Budget for Voice Biometrics

Implementing some kind of biometrics authentication to protect your customers’ identities used to be an innovation play, but with increasing incidents of frauds and breaches, it has become a hygiene issue in the past few years.
Interactions September 6, 2017 | 4 min read
Multi Factor Authentication Graphic

What is Multi-Factor Authentication (and How Do You Implement it?)

As a company, it’s important to provide the best security for your customers. And with so many potential ways for strangers to hack into accounts and steal someone’s identity, a foolproof way to verify your customer’s identity is crucial – for your business and for your customers.
Interactions July 26, 2017 | 4 min read
Voice Biometrics Infographic

Delight Your Customers with Voice Biometrics

Voice biometrics offers convenient and secure authentication for your customers.
Interactions June 21, 2017 | 0 min read
Voice Biometrics for Healthcare

Preventing Healthcare Fraud with Voice Biometrics

For consumers and organizations alike, fraud is a growing cause for concern across all industries. The stakes are even higher, however, in industries like healthcare, which has suffered the highest number of fraud attacks of any sector over the past few years.
Interactions April 5, 2017 | 3 min read
Voice Biometrics Whitepaper

Making the Case for Voice Biometrics

Voice biometrics is a convenient and secure method of authenticating a caller’s identity with just a few words. This is made possible by the fact that everyone has different physical and behavioral characteristics that influence the sound of their voice and in combination these are – just like a fingerprint – unique to every individual.
Interactions January 30, 2017 | 2 min read
Interactions Blog Banner

Advantages of Voice Biometrics Solutions

As security concerns and incidents continue to grow across businesses in most industries, the ability to provide convenient and secure authentication for customer service applications is becoming a requirement for modern security standards. For this reason, voice biometrics solutions are increasingly being implemented.
Interactions November 17, 2016 | 3 min read

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