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Patrick Haffner
Patrick Haffner  |  Technology

What is Machine Learning – and Why is it Important?

July 7, 2016 Lately, it seems that every time you open your browser or casually scroll through a news feed, someone is writing about machine learning and its impact on both humans and the advancement of artificial intelligence.
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Interactions  |  About Interactions

Interactions to Highlight Research on the Modern Customer Care Journey at Forrester CXNYC 2016

June 20, 2016 Join Senior Interactions Leadership to Learn How to Simplify and Improve Your Customer Experience with Innovative Automated Customer Care Solutions Interactions LLC, a leader in speech and natural language technology solutions, will host an interactive discussion at Forrester’s annual Customer Experience event, CXNYC, to be held June 21-22nd in New York City.
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Interactions  |  Industry

Are Millennials Driving Up Health Insurance Costs?

June 16, 2016 Earlier this week I shared some thoughts on the emergence and growth of the individual market within the health insurance space, largely based on the implementation of health insurance exchanges and the Affordable Care Act (ACA).
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Interactions  |  Industry

The Transformation of Customer Care in Health Insurance

June 13, 2016 It’s been six years since the Affordable Care Act (ACA) was signed into law and the impact on the health insurance market has been clear: the shift from employer-based health insurance to a market of individuals is in full swing.
Phil Gray
Phil Gray  |  Intelligent Virtual Assistant

The Rise of Intelligent Virtual Assistants

June 1, 2016 I recently presented at SpeechTEK 2016 and was very encouraged by the enthusiasm and momentum surrounding our industry. It’s clear that Artificial Intelligence (AI) technologies have finally come of age.

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