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Customer Experience

Learn more about customer experience related blog posts.

Top 10 Customer Experience Leaders to Follow in Boston

Boston is home to some of the most innovative and transformative leaders in the industry. From financial services to retail, these leaders are pushing the boundaries of CX, driving customer satisfaction, and leading digital transformation efforts.
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Nine Dot September 13, 2024 | 4 min read
Black Friday Shopping Banner

3 Tips for Creating a Seamless Holiday Shopping Experience

It’s that time of year again — when customers are rushing left and right to their favorite retailers (in-store and online) to start or finish up holiday shopping. Black Friday, Cyber Monday, and the Holiday season are officially here — and while that can mean great things for businesses, it’s often a stressful and frustrating time of year for consumers.
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Interactions September 4, 2024 | 3 min read
The Invisible Experience Behind Stellar CX Interactions

The Invisible Experience Behind Stellar CX Interactions

The most marvelous customer experiences often feel effortless. Yet behind the scenes, hard, thoughtful work has been done to pull off the magic. The key to providing stellar customer interactions is some behind-the-scenes magic: human assistance for AI.
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Lindsey Andrews August 6, 2024 | 4 min read

Supercharge Your Customer Experience Through Personalization: Insights from Frost & Sullivan

Consumers want personalized experiences when interacting with brands. Personalization can lower customer effort while providing an enhanced experience. However, it has been an elusive goal considering many businesses lack a strategy on how to apply personalization in a way that maximizes the customer experience. Long story short, there’s massive room for improvement.
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Lindsey Andrews July 19, 2024 | 5 min read
Interactions and Kyndryl Partner to Deliver Craveable IT Support Experiences

Interactions and Kyndryl Partner to Deliver Craveable IT Support Experiences

Together, Interactions and Kyndryl, the world’s largest IT infrastructure services provider, are announcing the availability of Kyndryl Interactive AI for Service Desk, a dynamic IT support service that blends Artificial Intelligence (AI) with human expertise to deliver a hyper personalized interactive IT support experience.
Jak Katterfield
Jak Katterfield May 30, 2024 | 3 min read
Crafting Memorable Moments: 5 Strategies for Elevating CX Interactions

Crafting Memorable Moments: 5 Strategies for Elevating CX Interactions

In today’s busy, crowded world, good experiences drive loyalty. And with an endless variety of choices and never enough time, consumers will quickly move on if a business doesn’t provide frictionless, memorable, respectful, and — above all — human-centered customer service experiences.
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Lindsey Andrews April 26, 2024 | 5 min read
Insights from Frost & Sullivan: Optimizing Customer Experiences with Generative AI and Humans

Insights from Frost & Sullivan: Optimizing Customer Experiences with Generative AI and Humans

At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” Recently, we hosted a workshop and asked participants to work through the development of a transformation strategy. Here’s a summary of the workshop and the insights gleaned.
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Lindsey Andrews April 19, 2024 | 4 min read
When Good Isn’t Enough: Developing Customer Care that Exceeds Expectations

When Good Isn’t Enough: Developing Customer Care that Exceeds Expectations

The future is crystal clear. In a world of high demands and countless inquiries, meeting consumer expectations isn't just a goal; it's a commitment.
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Lindsey Andrews April 8, 2024 | 6 min read
Quick Wins or Slow Burners: The Pursuit of CX Excellence

Quick Wins or Slow Burners: The Pursuit of CX Excellence

Is it possible to navigate the strategic crossroads between pursuing quick wins and aiming for game-changing nirvana in CX?
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Lindsey Andrews March 28, 2024 | 5 min read

Q&A with Vistra Energy and Evergy

Curious how players in the utility space see CX, conversational AI, and future planning with IVA and CCaaS? Read this Q&A with Vistra Energy and Evergy.
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Interactions September 19, 2023 | 5 min read
Harness Power

Harnessing the Power of CX Technology and Human Interaction in Customer Service

To determine consumer sentiment about using CX technology, Interactions surveyed 1,000 consumers in the United States in March 2023. Learn more!
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Interactions June 29, 2023 | 2 min read
CX Today

The State of Customer Service Today: Addressing Consumer Frustration and Dissatisfaction

Most companies are falling short of meeting customer expectations, leading to widespread frustration and dissatisfaction. Click to learn more!
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Interactions June 15, 2023 | 2 min read

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