Blog

Interactions Blog

Avatar
Interactions  |  About Interactions

Interactions nominated for Telecom Council 2014 SPIFFY Award

August 13, 2014 We’re thrilled to announce today that we’ve been nominated for the 2014 SPIFFY Ground Breaker Award for Engineering Excellence! The SPIFFY Award nominees are selected by the Telecom Council’s Service Provider Forum and recognize companies that stand out for their innovation in the Telecommunications industry.
Avatar
Interactions  |  Customer Care

Optimize Vendor-Customer Relationships Through Success-Based Pricing

August 5, 2014 New research indicates that traditional speech-based self-service over the phone can fail up to 48% of the time a customer speaks. That means if you’re using a speech IVR and paying on a consumption basis – you could be paying double for the value you are receiving. That’s like paying for a Corvette and getting a Focus.
Avatar
Interactions  |  Customer Care

The 2 Step Guide to Fixing Containment

July 23, 2014 The best and most consumer friendly Interactive Voice Response (IVR) systems save callers time by easily answering the questions most frequently asked, and by connecting callers with the best available agent for more complex inquiries. The problem is, most IVRs simply don’t do this well. Consumers call the companies with whom they do business to get something done.
Avatar
Interactions  |  Customer Care

5 Reasons Why Your Customers Want to Talk to a Human

July 8, 2014 Guest Blog by Jeff Kirchick, VP Enterprise Sales, NextCaller. If you’re anything like me, you don’t spend too much time looking for the answer to your question online because it is time-consuming, tedious, and sometimes painful. Oftentimes, in looking for the answer to your question online, you just come up with more questions.

Browse Our Library >

Take a look at our latest resources

Learn More

Come See Us At An Event >

See where we'll be next

Learn More

Want to learn more? Let’s talk.