Our complete guide to digital transformation lays out everything you need to know about how to keep your business communicating effectively with customers in this digital age, including common pitfalls, how to get started, and channel optimization.Read More
Voice Biometrics is a convenient and secure method of authenticating a speaker’s identity using just a few words. For customer service, we can use Voice Biometrics to authenticate the identity of a customer when they are calling us by comparing the current call with a previous one. Learn how to build a business case for Voice Biometrics with our whitepaper.
TXU Energy is one of the ten largest electric companies in the US. The Texas-based utility company wanted a more efficient and customer-friendly way to handle millions of calls each year. So TXU worked with Interactions to create Ivy, an Intelligent Virtual Assistant solution that contains nearly 20% more calls while reducing operating and IT costs.
To improve customer experience and sales efficiency, Hyatt partnered with Interactions to expand their automated customer service solution. With this powerful new reservation system, Hyatt realized an average savings of 33% per call while also improving sales conversion.
Did you know that the majority of consumers contact companies on multiple channels just to resolve a single issue? This means that your customers are browsing, typing and calling just to get something done – which can make the customer care journey feel more like a hike.