Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

The Best of Both Worlds: Optimize Your Contact Center by Blending Human and AI Capabilities

This eBook explores the role of contact centers in customer experience, benefits and challenges of incorporating AI, and strategies for successfully blending human agents and AI to provide optimal service.

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The Best of Both Worlds: Optimize Your Contact Center by Blending Human and AI Capabilities
Stop Making Your Restaurant Guests Hangry

eBook

Stop Making Your Guests Hangry: Meet their needs with Conversational AI

Long wait times, inaccurate orders, and inconsistent upselling can result in restaurants leaving a lot of money on the table. In this eBook, learn how common inefficiencies can hurt guest experience and what you can do about it to keep sales up and keep guests coming back.

Impress your restaurant guests with Conversational AI

Infographic

Are you leaving money on the table? Impress your restaurant guests with Conversational AI

Common inefficiencies in your restaurant could be creating a bad experience for your guests, which can result in thousands of dollars in lost sales. View our infographic to see your guests' journey and how to ensure they stay on the perfect path.

Challenging Times Lead to Innovative Solutions in Debt Recovery

Whitepaper

Challenging Times Lead to Innovative Solutions in Debt Recovery

Accounts receivable management is facing challenges today, such as low unemployment rates, high wage rates, high contingency fees, and rising costs of compliance that need to be solved with innovative solutions. Mike Frost, Partner at Malone Frost Martin PLLC, discusses the in-depth issues that ARM is up against, as well as solutions that will keep the industry moving forward.

Customer Experience Preferences in Retail

Whitepaper

Customer Experience Preferences: Retail

Today's consumers are busier and more connected than ever before. And, businesses have the opportunity to make their lives easier by implementing technology and self-service options for customers who want to get things done efficiently and on their own time. But what do consumers actually want when it comes to technology, especially in regards to retail? We conducted a survey to find out. See the results here.

Chatbot or IVA? Delighting your Customers with Conversational AI

Webinar

Chatbot or IVA? Delighting your Customers with Conversational AI

Digital transformation is a top priority for contact centers. An Aberdeen research study on customer experience reveals that companies plan to more than double their adoption of digital tools that enable customers to address their issues through non-human employees.

ROI of IVAs in Customer Experience Programs

Whitepaper

The ROI of Intelligent Virtual Assistants in Customer Experience Programs

You've probably heard about how IVAs can transform your customer experience, but what about your finances? Learn from the results of an Aberdeen survey to discover how using an IVA can not only create an exceptional experiences with your customers, but also drive revenue and decrease operational costs.

How to create a customer journey map

eBook

Customer Journey Map Personas

Understanding your customer- from their preferences and interests to their motivators and influences- can help you create business decisions that will drive results. If you're ready to complete a customer journey map, check out our sample personas that you can use to complete your map or as inspiration to create your own.

Steps to Building a Customer Journey Map

eBook

Customer Journey Map Template

Customer Journey Mapping can be used to provide actionable insights on how to improve customer experience. This printable template with help guide you through the steps to complete a customer journey map. Ready to get started?

Customer Journey Mapping

eBook

Customer Journey Mapping

Brands are investing heavily in customer experience, but what's the best place to start? Read our guide to customer journey mapping to get a detailed look at how this method can help you determine where your customer experience is not performing, and how to go about making improvements.

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