With consumer comfort growing and businesses realizing that customer experience automation powered by AI is a necessity to survive, what does the future look like for each? We asked our experts at Interactions to weigh in with their thoughts.Read More
Watch this webinar to learn how to identify responsibilities and stakeholders, how to find the budget for voice biometrics, best practices around voice biometrics, and how to anticipate the need to scale operations to accommodate multichannel environments.
Corporate emphasis on customer experience is growing, so much so that customer experience is now being referred to as the ‘new marketing.’ Which is why customer service interactions are now some of the most critical touch points a company has with its customers.
Interactions Intelligent Virtual Assistant seamlessly combines artificial intelligence and human understanding to provide superior accuracy. Watch this short video to learn how our solution can dramatically improve the customer experience across all customer care channels.
While the science behind Voice Biometrics is not new, the successful implementation at scale for customer care is far more recent. Despite the numerous benefits, champions of Voice Biometrics solutions will inevitably encounter skepticism and uncertainty.
The evidence is right before our eyes – and under our thumbs. Anybody under the age of 34 lives in a world of text and emojis through communication platforms that span Web chat, SMS and messaging. Download our whitepaper to learn how to make a case for Digital Virtual Assistants
Voice Biometrics is a convenient and secure method of authenticating a speaker’s identity using just a few words. For customer service, we can use Voice Biometrics to authenticate the identity of a customer when they are calling us by comparing the current call with a previous one. Learn how to build a business case for Voice Biometrics with our whitepaper.