Library

There's a lot going on in customer care.
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eBook

The Future of Conversational AI and Customer Experience Automation - 2021 Predictions

With consumer comfort growing and businesses realizing that customer experience automation powered by AI is a necessity to survive, what does the future look like for each? We asked our experts at Interactions to weigh in with their thoughts.

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2021 Predictions eBook
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Case Study

Westar Energy sees 80% customer satisfaction with Intelligent Virtual Assistant

With a company-wide initiative to improve customer experience, Westar Energy wanted a customer care solution that would cut down on Customer Service Representative (CSR) handle times and improve self-service transactions.

fundamentals of machine learning

Whitepaper

The Fundamentals of Machine Learning

While the machine learning is not new, with the rise of artificial intelligence (AI) and the digital age, it is becoming increasingly important to understand what it is, how it differs from AI, and the major role it will play in the future.

Authentic Options

Webinar

Getting Voice Authentication Right in Financial Services

Watch this webinar to learn how to identify responsibilities and stakeholders, how to find the budget for voice biometrics, best practices around voice biometrics, and how to anticipate the need to scale operations to accommodate multichannel environments.

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Infographic

Free Your Customers from the Customer Effort Maze

You might think of customer experience as a journey. But for your customer, it can feel more like a maze.

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Research

Understanding Customer Effort

Corporate emphasis on customer experience is growing, so much so that customer experience is now being referred to as the ‘new marketing.’ Which is why customer service interactions are now some of the most critical touch points a company has with its customers.

Adaptive Understanding Video

Video

Intelligent Virtual Assistant: How it Works

Interactions Intelligent Virtual Assistant seamlessly combines artificial intelligence and human understanding to provide superior accuracy. Watch this short video to learn how our solution can dramatically improve the customer experience across all customer care channels.

Digital Virtual Assistants

Whitepaper

Digital Virtual Assistants

The evidence is right before our eyes – and under our thumbs. Anybody under the age of 34 lives in a world of text and emojis through communication platforms that span Web chat, SMS and messaging. Download our whitepaper to learn how to make a case for Digital Virtual Assistants

Phil Gray - Impact of AI on Customer Service

Video

What is the impact of AI on Customer Service?

Do you know what the impact of Artificial Intelligence (AI) is on Customer Service today? Watch this short video to see Phil Gray, EVP Corporate Development explain how AI has evolved customer care and will continue to impact it in the future.

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Case Study

Vistra Energy Improves Self-Service Rate by 18%

Vistra Energy is one of the ten largest electric companies in the US. The Texas-based utility company wanted a more efficient and customer-friendly way to handle millions of calls each year. So Vistra worked with Interactions to create Ivy, an Intelligent Virtual Assistant solution that contains nearly 20% more calls while reducing operating and IT costs.

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