Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

Optimizing Labor in the Contact Center: How Conversational AI Can Help

Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals. Learn more about optimizing labor with Conversational AI in this eBook.

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Labor Shortage Optimization
3 Important Things a Chatbot Can’t DO (But and IVA Can)

eBook

3 Important Things a Chatbot Can’t Do (But an IVA Can)

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. Your customers’ time is valuable—and they want you to recognize this fact and deploy technologies that put time back into their day.

Consumer Preferences Graphic

Webinar

Preparing for AI and Evolving Consumer Preferences

As artificial intelligence gains traction as a preferred method of communication with consumers, debt collectors must adapt to new contact methods to maintain a competitive edge.

An Executive Guide to IVAs for Collections

eBook

An Executive Guide to IVAs for Collections

An Intelligent Virtual Assistant (IVA) is an integral part of an agency’s strategy today. Learn everything an executive in the Collections industry should know when it comes to deploying an IVA, including best practices for channel strategies, transactions to automate and risk mitigation techniques.

Adaptive Understanding

Video

Adaptive Understanding

How do Interactions Intelligent Virtual Assistants seamlessly combine artificial intelligence and human experience? Watch this video to learn about our patented Adaptive Understanding technology.

Understanding Creation Maintenance

Webinar

Self-Service Persona: Creating a Virtual Assistant That Speaks to Your Brand

Watch this on-demand webinar with Interactions designers Carrie Claiborn and Ryan Robbins as they share their experience and insights on designing personas for voice interfaces.

customer care utilities

Research

Understanding Customer Care: Utilities

In the age of customer care, how satisfied are customers with their utilities? Read our ebook to learn more about how utilities can reduce customer effort and improve overall customer care

Preparing for GDPR

Whitepaper

IVA GDPR Compliance

Read this whitepaper to learn how Interactions solution complies with the General Data Protection Regulation (“GDPR”). This document highlights aspects of the GDPR that are relevant to our business relationship and describes what we do to comply.

Role of AI and Speech in Customer Care

Webinar

The Growing Role of AI and Speech in Customer Care

There is no doubt, AI and speech are becoming an integral part of how we do business. This is especially true in customer care solutions, where speech technology has long been part of the equation but hasn’t always lived up to customer expectations. Find out how AI can help your customer care solutions become more efficient and effective.

Analyzing the Future of Customer Care

eBook

Analyzing the Future of Customer Care

In today’s digital age, customers expect brands to offer customer care whenever they want, wherever they want and on the channel of their choice. Learn what experts have to say on various industry topics such as omnichannel, AI, Intelligent Virtual Assistants and self-service.

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