Library

There's a lot going on in customer care.
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eBook

The Future of Conversational AI and Customer Experience Automation - 2021 Predictions

With consumer comfort growing and businesses realizing that customer experience automation powered by AI is a necessity to survive, what does the future look like for each? We asked our experts at Interactions to weigh in with their thoughts.

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2021 Predictions eBook
Authentic Options

Webinar

Getting Voice Authentication Right in Financial Services

Watch this webinar to learn how to identify responsibilities and stakeholders, how to find the budget for voice biometrics, best practices around voice biometrics, and how to anticipate the need to scale operations to accommodate multichannel environments.

Cost Security Future Graphic

Infographic

Delight Your Customers with Voice Biometrics

Voice biometrics offers convenient and secure authentication for your customers.

CSAT Score Graphic

Infographic

Free Your Customers from the Customer Effort Maze

You might think of customer experience as a journey. But for your customer, it can feel more like a maze.

customer effort

Research

Understanding Customer Effort

Corporate emphasis on customer experience is growing, so much so that customer experience is now being referred to as the ‘new marketing.’ Which is why customer service interactions are now some of the most critical touch points a company has with its customers.

Adaptive Understanding Video

Video

Intelligent Virtual Assistant: How it Works

Interactions Intelligent Virtual Assistant seamlessly combines artificial intelligence and human understanding to provide superior accuracy. Watch this short video to learn how our solution can dramatically improve the customer experience across all customer care channels.

IVR Routing Graph

Webinar

Voice Biometrics: Building the Business Case and Implementing a Successful Solution

While the science behind Voice Biometrics is not new, the successful implementation at scale for customer care is far more recent. Despite the numerous benefits, champions of Voice Biometrics solutions will inevitably encounter skepticism and uncertainty.

Digital Virtual Assistants

Whitepaper

Digital Virtual Assistants

The evidence is right before our eyes – and under our thumbs. Anybody under the age of 34 lives in a world of text and emojis through communication platforms that span Web chat, SMS and messaging. Download our whitepaper to learn how to make a case for Digital Virtual Assistants

Phil Gray - Impact of AI on Customer Service

Video

What is the impact of AI on Customer Service?

Do you know what the impact of Artificial Intelligence (AI) is on Customer Service today? Watch this short video to see Phil Gray, EVP Corporate Development explain how AI has evolved customer care and will continue to impact it in the future.

voice biometrics

Whitepaper

Voice Biometrics

Voice Biometrics is a convenient and secure method of authenticating a speaker’s identity using just a few words. For customer service, we can use Voice Biometrics to authenticate the identity of a customer when they are calling us by comparing the current call with a previous one. Learn how to build a business case for Voice Biometrics with our whitepaper.

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