When it comes to AI in customer experience, what can we expect in 2022? Read predictions from Interactions internal experts to find out!Read More
Vistra Energy is one of the ten largest electric companies in the US. The Texas-based utility company wanted a more efficient and customer-friendly way to handle millions of calls each year. So Vistra worked with Interactions to create Ivy, an Intelligent Virtual Assistant solution that contains nearly 20% more calls while reducing operating and IT costs.
Did you know that the majority of consumers contact companies on multiple channels just to resolve a single issue? This means that your customers are browsing, typing and calling just to get something done – which can make the customer care journey feel more like a hike.