Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals. Learn more about optimizing labor with Conversational AI in this eBook.Read More
In today’s digital age, customers expect brands to offer customer care whenever they want, wherever they want and on the channel of their choice. Learn what experts have to say on various industry topics such as omnichannel, AI, Intelligent Virtual Assistants and self-service.
By implementing the Interactions Digital Roots social media engagement platform, agents at a major automotive company saw a 46% increase in the speed of response under twenty minutes and a 54% increase in unique customers engaged.
While a top automotive company had a large staff monitoring social media messages, they recognized a need to optimize the process in order to more efficiently identify potential customers and respond to them. To do this, the automaker utilized the Interactions Digital Roots social media engagement platform. This led to twice the number of customers engaged per hour for agents using the auto-suggest feature and 35% faster responses.