Library

There's a lot going on in customer care.
We'll help you stay on top of it all.

eBook

Optimizing Labor in the Contact Center: How Conversational AI Can Help

Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals. Learn more about optimizing labor with Conversational AI in this eBook.

Read More
Labor Shortage Optimization
Artificial Intelligence in Consumer Payments

Research

The Growing Role of Artificial Intelligence in Consumer Payments

Artificial intelligence represents a unique opportunity to decrease live agent costs involved in payments and collections and reach out to people at the right time, in the right way.

What customers are saying is important graphic

Infographic

Your Customers are Talking About You -- And What They Say Matters

By making the right investments in your customer service, you can ensure your customers always have positive things to say about you.

Save a customer relationship graphic

Webinar

9 Tips for Mastering Social Customer Care

For businesses, social media comes with its own unique challenges that distinguish it from the rest of your customer care strategy. Which is why we’ve put together some best practices in social customer care to help you maximize the benefits of this channel.

customer service experiences

Research

Customer Service Experiences

Customers are increasingly making purchase decisions not just based on product and price, but also based on a company’s reputation for providing superior customer service.

Graph Icon

Case Study

Westar Energy sees 80% customer satisfaction with Intelligent Virtual Assistant

With a company-wide initiative to improve customer experience, Westar Energy wanted a customer care solution that would cut down on Customer Service Representative (CSR) handle times and improve self-service transactions.

fundamentals of machine learning

Whitepaper

The Fundamentals of Machine Learning

While the machine learning is not new, with the rise of artificial intelligence (AI) and the digital age, it is becoming increasingly important to understand what it is, how it differs from AI, and the major role it will play in the future.

Authentic Options

Webinar

Getting Voice Authentication Right in Financial Services

Watch this webinar to learn how to identify responsibilities and stakeholders, how to find the budget for voice biometrics, best practices around voice biometrics, and how to anticipate the need to scale operations to accommodate multichannel environments.

CSAT Score Graphic

Infographic

Free Your Customers from the Customer Effort Maze

You might think of customer experience as a journey. But for your customer, it can feel more like a maze.

customer effort

Research

Understanding Customer Effort

Corporate emphasis on customer experience is growing, so much so that customer experience is now being referred to as the ‘new marketing.’ Which is why customer service interactions are now some of the most critical touch points a company has with its customers.

Read Our Blog >

Come read what we're talking about at Interactions

Learn More

Come see us at an event >

See where we'll be next

Learn More

Want to learn more? Let’s talk.

Request a Demo
Contact Sales