To gauge current consumer sentiment with CX, Interactions conducted a survey of 1,000 consumers in the US. The report reveals where customer service currently falls short and how companies can course-correct. Click to learn more!Read More
Customer care, although increasingly important, is constantly evolving. Businesses know they need to excel at customer care in order to remain competitive, but with the pace at which consumer preferences for channels continue to change, it’s difficult to develop a comprehensive and effective customer care strategy.
For businesses, social media comes with its own unique challenges that distinguish it from the rest of your customer care strategy. Which is why we’ve put together some best practices in social customer care to help you maximize the benefits of this channel.
With a company-wide initiative to improve customer experience, Westar Energy wanted a customer care solution that would cut down on Customer Service Representative (CSR) handle times and improve self-service transactions.
Watch this webinar to learn how to identify responsibilities and stakeholders, how to find the budget for voice biometrics, best practices around voice biometrics, and how to anticipate the need to scale operations to accommodate multichannel environments.