Interactions Blog

Q&A with Vistra Energy and Evergy

Curious how players in the utility space see CX, conversational AI, and future planning with IVA and CCaaS? Read this Q&A with Vistra Energy and Evergy.
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Interactions September 19, 2023 | 5 min read
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Customer Care Banner

[Infographic]: Customer Care is Gearing up for the Future

Customer care is critical to your bottom line. So every interaction is an opportunity to increase revenue, but is your organization prepared for the future of customer care?
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Interactions February 21, 2018 | 0 min read
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AI & A/R: Scaling for Tax Season

Join us for our new video series covering the latest in Accounts Receivables. In this mini-series, we’ll bring you the newest consumer research, technology trends, and industry happenings.
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Interactions February 14, 2018 | 1 min read
Customer Effort TechTalk

[Video]: What is Customer Effort (and Why is it Important)?

Customer effort is an increasingly important topic when it comes to improving the customer service experience. But what exactly is it, and why is it so critical? Watch this video to hear Jane Price, our SVP of Marketing, discuss how customer effort can impact your bottom line.
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Interactions February 7, 2018 | 1 min read
Woman talking on phone

3 Ways Retailers Can Differentiate via Customer Care

It’s no secret that the quality of companies’ customer service can make or break them. A good customer experience can help your brand, but a bad one can really destroy it. Consider the last time you wrote a review on a company.
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Interactions January 31, 2018 | 3 min read
Customer Care and the Human Touch Banner

The Impact of Human Touch on Customer Care Preferences

The world of customer care is constantly evolving, as consumer preferences shift and new technologies become available. What’s become apparent recently, however, is that consumers’ level of comfort with automated customer care systems is changing.
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Interactions January 24, 2018 | 3 min read
Pure vs Pragmatic

Not All AI is Created Equal: Pure vs. Pragmatic AI

We often see people getting first curious and then confused or even scared with the thought of artificial intelligence. This is mainly because we were first introduced to AI via science fiction – like the classic Terminator or the more recent Westworld.
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Interactions January 17, 2018 | 3 min read
IVA Banner

Is an IVA the Superhero You’ve Been Looking For?

Unlike other automated customer care solutions, Intelligent Virtual Assistants are designed to improve the customer experience while still decreasing operational costs for your organizations. What makes them so unique?
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Interactions January 10, 2018 | 0 min read
IVA 2018 Banner

What can we expect from IVAs in 2018?

There’s no doubt that 2017 was an exciting year for Intelligent Virtual Assistants (IVAs) and artificial intelligence. We conducted research showing that consumers’ comfort with automated technology is increasing, and most are willing to try out new methods for resolving customer service issues.
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Interactions January 3, 2018 | 4 min read
IVA TechTalk

[Video]: What is an Intelligent Virtual Assistant?

You may have heard the term ‘Intelligent Virtual Assistant’ used more frequently recently — in articles about speech technology, artificial intelligence, and a broad range of other topics.
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Interactions December 27, 2017 | 1 min read
100% Artificial Intelligence

Is ‘AI’ the New Organic?

There was a point when the term AI conjured thoughts of Terminator and murderbots that took over the world. Today, there’s a resurgence of the term, but times have changed. Now, for many people, the initial image is that of helpful appliances, friendly robots, self-driving cars, wearables, and automated dog walkers.
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Interactions December 20, 2017 | 6 min read
Consumer Payments Infographic

[Infographic]: Are Your Customers Ready to Embrace AI to Make Payments?

Are your customers ready to embrace artificial intelligence to make payments?
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Interactions December 18, 2017 | 1 min read
Customer Care Trends Banner

4 Observations About the Current State of Customer Care

Customer care, although increasingly important, is constantly evolving. Businesses know they need to excel at customer care in order to remain competitive, but with the pace at which consumer preferences for channels continue to change, it’s difficult to develop a comprehensive and effective customer care strategy.
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Interactions December 13, 2017 | 3 min read

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