Technology

In the world of Intelligent Virtual Assistants (IVAs), a 97% intent accuracy rate is remarkable — we won’t shy away from saying it. But what’s as important as touting this metric is explaining how we achieve it for our clients. Read the blog to find out.

Conversational AI is complicated. We broke it down for you. Read the cliff notes of Conversational AI technology in this blog.

Technology is now being designed to adapt to humans needs rather than the other way around, making it more user-friendly and accessible. Learn more!

Learn about our newest patent, Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition.

We recently sat down with our new Chief Technology Officer, Anoop Tripathi, to ask his thoughts on the current state of AI in customer experience, where the industry is going, and what to expect from Interactions in the coming years.

Patients today are involved in their healthcare journeys more than ever before. In this blog, learn best practices that healthcare organizations can focus on to reach an optimized and patient-centric channel approach.

A DIY Conversational AI solution might seem like a good choice. However, an internal team needs expertise in both AI and CX to support an application from the start and throughout its lifetime for success. Learn more about the differences between DIY and managed service solution this blog.

While a lot of the benefits of AI are centered around customer experience, the elevation of agent experience should not be discounted. Beyond the reduction in operational expenses, agent experience can have a tremendous impact on the entire business. In this blog, learn about the levels of agent augmentation to see the varying degrees of involvement and sophistication that can be offered.

Learn the basics of RPA (robotic process automation) and how it can help customer experience and agent experience.

The way customers interact with brands has fundamentally changed. Learn the ways brands must improve the customer experience by making it easy for customers to engage using their optimal channel of choice in this blog.

Learn how Susan Hura, our new Director of Conversational Design Services, is designing Conversational AI to better meet the evolving needs of customers.

Learn the impact and challenges of different pronunciations on Conversational AI models in this blog.