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The Not-So-Secret Ingredient for Achieving 97% IVA Intent Accuracy

The Not-So-Secret Ingredient for Achieving 97% IVA Intent Accuracy

In the world of Intelligent Virtual Assistants (IVAs), a 97% intent accuracy rate is remarkable — we won’t shy away from saying it. But what’s as important as touting this metric is explaining how we achieve it for our clients. Read the blog to find out.
Lindsey Andrews June 5, 2024 | 6 min read
Conversational AI Cliffs Notes

Conversational AI in CX: The Cliffs Notes Edition

Conversational AI is complicated. We broke it down for you. Read the cliff notes of Conversational AI technology in this blog.
Interactions February 22, 2024 | 7 min read
Technology Adapts to Humans

Humans Used to Adapt to Technology; Now, It's the Other Way Around

Technology is now being designed to adapt to humans needs rather than the other way around, making it more user-friendly and accessible. Learn more!
Interactions March 9, 2023 | 2 min read
Semantics patent

Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition

Learn about our newest patent, Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition.
Interactions January 25, 2023 | 2 min read
AI First Approach

Q&A with Interactions CTO, Anoop Tripathi

We recently sat down with our new Chief Technology Officer, Anoop Tripathi, to ask his thoughts on the current state of AI in customer experience, where the industry is going, and what to expect from Interactions in the coming years.
Interactions November 19, 2021 | 5 min read
Patient-centric channel deployment

How to Create a Patient-centric channel deployment

Patients today are involved in their healthcare journeys more than ever before. In this blog, learn best practices that healthcare organizations can focus on to reach an optimized and patient-centric channel approach.
Interactions September 30, 2021 | 3 min read
Managed Service vs DIY

Three reasons why a managed service is the best route for your Conversational AI implementation

A DIY Conversational AI solution might seem like a good choice. However, an internal team needs expertise in both AI and CX to support an application from the start and throughout its lifetime for success. Learn more about the differences between DIY and managed service solution this blog.
Interactions July 8, 2021 | 5 min read
Agent Augmentation

The 4 Levels of Agent Augmentation

While a lot of the benefits of AI are centered around customer experience, the elevation of agent experience should not be discounted. Beyond the reduction in operational expenses, agent experience can have a tremendous impact on the entire business. In this blog, learn about the levels of agent augmentation to see the varying degrees of involvement and sophistication that can be offered.
Interactions June 3, 2021 | 3 min read
Robotic Process Automation

RPA 101

Learn the basics of RPA (robotic process automation) and how it can help customer experience and agent experience.
Interactions May 27, 2021 | 4 min read
Better Together: Voice and Text are the future of CX

Better Together: Voice and Text are the future of CX

The way customers interact with brands has fundamentally changed. Learn the ways brands must improve the customer experience by making it easy for customers to engage using their optimal channel of choice in this blog.
Interactions May 13, 2021 | 4 min read
User-Centric Design

The Growing Importance of User-Centric Design: A Q&A With Susan Hura, Director of Conversational Design Services

Learn how Susan Hura, our new Director of Conversational Design Services, is designing Conversational AI to better meet the evolving needs of customers.
Interactions March 11, 2021 | 6 min read
Classifying Spoken Utterances Without a Dictionary

Classifying Spoken Utterances Without a Dictionary

Learn the impact and challenges of different pronunciations on Conversational AI models in this blog.
Ryan Price
Ryan Price February 18, 2021 | 4 min read

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