Interactions Blog

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.
Megan Haas May 6, 2021 | 5 min read
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How Machine Learning Adds Value to Customer Experience

Recently, Harvard Business Review published an article highlighting how many organizations are reengineering business processes with powerful machine learning algorithms.
Patrick Haffner March 10, 2016 | 3 min read
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3 Tips for Designing a Superior Customer Care Experience

At Interactions, we’ve been talking a lot recently about how the ability to deliver a superior customer care experiences is becoming an increasingly important factor in determining business success. And it’s clear that we aren’t the only ones noticing this shift.
Interactions February 24, 2016 | 5 min read
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Why (and How) the Speech Industry Needs to Change

Increasingly, we are living in a customer-obsessed business environment. In fact, some analysts have even gone so far as to call customer experience one of the top critical success factors determining which businesses will win and fail in 2016 and beyond.
Mike Iacobucci February 10, 2016 | 4 min read
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Satisfaction with Customer Service: It’s Personal

At Interactions, we think a lot about customer experience and how seemingly small things can make the difference between good and bad experiences.
Interactions December 16, 2015 | 6 min read
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Balancing Technology and Human Touch in Automated Self-Service

Last month, I participated in the 2015 Intelligent Assistants Conference in New York, which focused on topics related to improving customer experience and self-service efficiency. During the conference, I took part in a panel that discussed the importance of balancing technology and human touch to provide a robust customer experience.
Interactions December 3, 2015 | 3 min read
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Curing Patient No-Shows with Virtual Assistant Solutions

Picture this common scenario: It’s 2:00 PM and the patient who was supposed to be in your office at 1:45 p.m. still hasn’t shown up. Your staff has been working the phones trying to get someone to take the slot, but with no luck. So instead of working toward meeting your daily production goals, you’re sitting around hoping your next patient is more reliable.
Interactions November 18, 2015 | 2 min read
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Interactions Wins Another Stevie Award

Interactions has been presented with a Bronze Stevie® Award in the Most Innovative Tech Company of the Year category at the 13th Annual American Business Awards. The win marks Interactions’ fourth consecutive Stevie Award.
Interactions October 19, 2015 | 1 min read
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Six Observations from SpeechTEK 2015

Recently, the team from Interactions attended SpeechTEK 2015, the annual conference focusing on speech recognition, natural language understanding, and customer interaction technology, which we always walk away from with tremendous insight and excitement over the future of our industry.
Interactions September 15, 2015 | 5 min read
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Interactions named finalist in the 2015 American Business Awards

We are happy to announce that we’ve been named a finalist in the Most Innovative Tech Company category in The 2015 American Business Awards and will ultimately be a Gold, Silver, or Bronze Stevie® Award winner in the program! The 2015 American Business Awards represents Interactions’ fourth Stevie® award in four consecutive years.
Interactions May 14, 2015 | 1 min read
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Delivering Service with An Artificial Intelligence Touch

In 2004, futurist Erwin Van Lun, CEO and founder of, predicted that all Fortune 1000 Business-2-Consumer companies would employ speaking artificial characters in 2015, in order to automate their conversations with consumers in an interactive spoken dialogue.
Interactions April 7, 2015 | 3 min read
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Easing Customers' IVR Journeys

Routing is an important topic that drives the success or failure of speech-enabled applications, frequently more than the apps do themselves.
Interactions March 4, 2015 | 4 min read
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The 2015 Customer Experience Shift

As we move further into 2015, there are three important trends in customer care to watch closely. These incredible shifts will cause a dramatic disruption in the way we serve our increasingly demanding customers. Over the past few years, we’ve seen the importance of customer care dramatically elevate.
Interactions February 25, 2015 | 3 min read

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